New Member
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4 Messages
att
Hello, I made a mistake in the email address I received when I applied for ATT to unlock, but now it is still in the process of upgrading after 24 hours. What should I do? My IMEI is (Edited as per the community guidelines)
ATTHelp
Community Support
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231.5K Messages
4 years ago
Thank you for reaching out @binbin.
We'd be happy to help with your device unlock.
What kind of device are you trying to unlock?
When going back to the unlock portal past 48 business hours with the correct email are you still receiving an in progress notification?
Vincent, AT&T Community Specialist
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binbin
New Member
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4 Messages
4 years ago
I haven't been informed that the phone device I want to unlock is: iPhone XS Max IMEI: (Edited as per community guidelines)
(edited)
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Varalakshmi
Former Moderator
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697 Messages
4 years ago
Hello @binbin,
Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!
Regards,
AT&T Moderator
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ATTHelp
Community Support
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231.5K Messages
4 years ago
Hello @binbin,
Thank you for your inquiry.
With more details, we'll be able to assist you to the best of our ability:
Please get back to us so we can work towards a resolution as quickly as possible.
Jonye, AT&T Community Specialist.
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