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aleph99's profile

New Member

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1 Message

Wednesday, May 31st, 2023 8:36 PM

At&T wireless down in 63033 for phone and support lines!

I can't even call in to at&t support to report the issue on a different phone because their support lines are down

New Member

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7 Messages

1 year ago

Hello, I can offer some general suggestions to help you address the problem: Check for widespread outages: Before assuming it's an issue with your specific location, check online platforms like social media or DownDetector to see if other AT&T Wireless customers in your area are reporting similar problems. This can give you an idea if it's a widespread outage or an isolated issue.

Troubleshoot your device: If you haven't already, try troubleshooting your phone by turning it off and on again, checking the network settings, or removing and reinserting the SIM card. Sometimes, simple steps like these can resolve connectivity problems.

Use alternative communication methods: If the support lines are down and you're unable to call AT&T, consider reaching out to them through alternative methods. You can try contacting AT&T via their website or social media channels (e.g., Twitter or Facebook) to report the issue.

Seek assistance from other AT&T customers: Visit online forums or communities where AT&T users gather, such as Reddit or AT&T's official forums. There, you can inquire about the outage or connectivity issues in your area and find potential workarounds or updates from fellow customers.

Wait for the issue to be resolved: If it's indeed a network outage, it may take some time for AT&T to resolve the problem. In such cases, patience is key, and the service should be restored once the underlying issue is resolved.

Community Support

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232.8K Messages

1 year ago

Hello @aleph99, we do understand the importance of having phone services and would like to turn this around for you.

 

We have checked and have found no outages in your area. So there are some steps that you can do on your end to try to get the service back up and running. 

 

There are other steps that you can do to get your wireless services back up and running. If you are still having issues please reach back out to us so that we can pull up your account and perform more troubleshooting. 

 

Hope this information helps.

 

Holcy, AT&T Community Specialist 

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