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kaycharlotte's profile



1 Message

Monday, February 2nd, 2015 2:44 AM

AT&T will stick a late fee and a restoral fee, even if the billing error is their fault

I've set my service for deletion next month. Past couple of months since last year, AT&T posts incorrect charges on my account. I have had to call them every month to delete wrong charges. Each month I stay on phone for more than an hour. Today it topped nearly 2 hours. And if I don't call them to remove the bill, they will stick a late fee and a restoral fee, even if the billing error is their fault. I am talking fees totalling about $80 in unnecessary charges.  Who wants to deal with incorrect bills, overage charges, monthly customer service phone calls... unnecessary restoral fees. Isn’t this a rip-off service...or a trap/snare to 'catch you' rather than provide a service for genuine income? This is not fair...I have been a customer for over 10 years... I will be out of this entanglement and entrapment…and so will my immediate family and friends. Any suggestions out there? Good luck stayers

Community Support


15.2K Messages

9 years ago

Hello! @kaycharlotte thanks for posting your billing concerns.


I’m sorry to hear you have had a negative customer experience. We’ll be happy to go over your charges and help figure out what’s going with your bill.  Please send me a Private Message with the following information:


Your cell or account number

Your full name

The best date and time to contact you


Hope this helps!


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