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Denise-UTAH's profile



31 Messages

Thursday, March 2nd, 2017 9:46 PM

AT&T upset customer billing

I have been overcharged every month and charged for services I did not request. I have called every month and after about 3 hours , I'm told credits will be issued along with a Visa card with credit on it for a 100 for my troubles. This started in June 2016. I have kept all and documents everything. I have filed two dispute cases with any response back. Last month I finally spoke with a girl named Bridget whom I went through every statement with her and provided where over charged and together agreed on a credit due each month. When finalizing the total balance it came to $1600.44. She said she needed to get approval and would be back on the line soon. When she returned to our line connection, she stated that the credit was approved and she was applying it right now and I should see it on the next billing cycle. I waited for the next billing cycle and I was charged the $300 plus for two lines and direct tv. I have two lines and contracted with AT&T u-verse that my month charges would be...
$106.47 for unlimited everything for two lines and $60.00 for direct tv. On the second case filed I spoke with a girl whom seem genuinely concerned. She was able to give me some credit for the direct tv but in the system there was nothing showing I even talked to Bridget resulting in filing a case again and ask to pull the call. So much more I could say. This was on 2-19-2017 and was told it would be resolved no later than ten days. Still have not heard a thing but received phone call stating my bill was past due. After posting my last message I received a letter from AT&T stating that my post violated the guide so so they deleted my message along with them shutting my service .

Community Support


225.5K Messages

7 years ago

Hello @Denise-UTAH,


I am incredibly sorry for any issues you are encountering with your billed services. I would love to take a look and ensure we find the perfect resolution for you.


In order to gather more information on this, I will be sending you a private message. You will see an envelope icon in the top right of the page with a number notification on it. I hope to hear from you soon!


Thank you for bringing this to my attention! I hope you have a great day!


Brett, AT&T Community Specialist

ACE - Sage


113.4K Messages

7 years ago


I don't know what you were told, but even without the cost of phones, there is no plan last year, or even now that has unlimited everything for $106.   Not unless you have a HUGE discount on the data plan.    The unlimited plan last June was $60 for the plan, and $40 for each line.   

Phone installments and taxes are not included in service quotes.




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