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New Member

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1 Message

Sat, May 15, 2021 3:47 AM

Att unlimited extra

I just ordered the iPhone XR for $5a month and am trying to upgrade my current 4gb plan to the att unlimited extra as advertised on the website for $75. However when I try to change my plan I only get the unlimited starter and the unlimited elite offered to me.

the unlimited starter shows a discrepancy and says it’s $75 discounted to $65.

has anyone encountered this? I feel like att is trying to trick me into either getting the cheapest plan at a “discount” or the most expensive one.  I plan on calling tomorrow but will have to file an FCC complaint if they can’t offer what the website advertises.

ACE - Sage

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102.1K Messages

2 years ago

All 3 plans are discounted $10 for auto pay and paperless, it's not a trick. The elite plan has an additional $10 off if you have any sort of discount, like AARP or you are already enrolled in a discount program through your employer.

I don't know why you are not seeing the extra plan because it is still available. If you're having a problem why don't you just call or chat with AT&T? 

sandblaster

ACE - Expert

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60.9K Messages

2 years ago

Are you sure you didn’t already change your plan? You may have changed it during the ordering process for the phone which would explain why that plan isn’t an option. You may have already changed to it.

ACE - Sage

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102.1K Messages

2 years ago

@sandblaster  does the comparison tool still work?

It should automatically display the current plan at the top, and then all the list of available plans. 

If he has already selected  the extra plan, but plan won't change till order completes, wouldn't it show 4 gig plan, then all available? 

sandblaster

ACE - Expert

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60.9K Messages

2 years ago

Sorry, don’t know. I just know changing the plan during the ordering process for a phone is possible, in fact we often see complaints from people that they don’t see the option to keep their plan and think they are being forced to change.

ATTHelp

Community Support

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203.9K Messages

2 years ago

Thanks for reaching out @!

 

Allow us to provide you the answers!

 

Please know that the current installment promotion for the iPhone XR 64GB is (starting) $15/PM - (starting) XR 128GB $20/PM. The installment price may vary depending on which installment plan (24/mth - 30/mth - 36mth) you're selecting.  

 

The iphone SE/2020 64GB and iPhone XS 64GB are the only two devices that are available for the $5/PM installment promotion until 5/19/2021 online.  

 

If you have not completed your order request for the new device, you may cancel and then restart a new order for the specific cellphone and Unlimited Extra plan to meet the online promotion. 

 

We hope this helps, and let us know if you have any other questions.

 

Dwight, AT&T Community Specialist 

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