For the mom who gives us everything - Mother's Day gifts that connects us.
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Community Support

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15.2K Messages

Friday, March 31st, 2017 6:25 PM

AT&T THANKS ®

AT&T THANKS.png

 

Hello Community!

 

Happy Spring!  I have been with AT&T for over a decade now, and have always been proud of our network, products, and the customer service we are able to provide.  But what about rewarding our loyal customers?  How are we continuing to expand how we say “Thanks” to the amazing people that make up this great community?

 

Introducing, AT&T THANKS!

 

Please check out all the details below for more information Smiley Happy

 

Tim, AT&T Community Specialist

AT&T Customer Care

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1 Attachment

Contributor

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1 Message

4 years ago

would be nice if one could actually use it! 

generic ubuntu error messages, the app and the site haven't worked in months.. 

Mentor

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28 Messages

4 years ago

" no thanks" to this program !!!!! I spent a considerable amount of time yesterday trying to claim an offer. System gets overloaded and boots you out. Gateway error. Then after 4 hours it connects you with response " sorry, gift cards are sold out". What a scam. If AT and T really cared about thanking it's customers,  it would make this program easy to use, not impossible to claim a gift. Apparently Verizon has a similar program, but online postings show their system works. What a concept ! Get with it A T and T. I will be switching carriers, not only for this reason BTW , but this just put me over the edge !!!

Mentor

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28 Messages

4 years ago

Yes absolutely !!! This is what I am experiencing also. Many, many unhappy customers out there. 

Mentor

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28 Messages

4 years ago

  • Sent an email to customer service and they did call me back. But of course could'nt do anything but say " thank you for your feedback". The rep did admit there were major issues on Cyber Monday because they " just didn't expect so many customers trying to claim the gift ". Well. Hello ! When it6a $100 visa card I'd think there would be quite a few trying !!! She said there were thousands trying. This whole system is totally messed up, making the customer go through all this nonsense as " thanks". So why not get some smart marketing people to think up a different program that actually rewards the customer ? 

Tutor

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4 Messages

4 years ago

Guys & Gals, ATT Customer Service is the worst in market. Better to go to another provider except them. I went to Sprint, very happy with service.
Sent from Yahoo Mail on Android

Contributor

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2 Messages

4 years ago

Lol you probably won’t be happy with their bill and random charges
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