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Community Support

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15.2K Messages

Fri, Mar 31, 2017 6:25 PM

AT&T THANKS ®

AT&T THANKS.png

 

Hello Community!

 

Happy Spring!  I have been with AT&T for over a decade now, and have always been proud of our network, products, and the customer service we are able to provide.  But what about rewarding our loyal customers?  How are we continuing to expand how we say “Thanks” to the amazing people that make up this great community?

 

Introducing, AT&T THANKS!

 

Please check out all the details below for more information Smiley Happy

 

Tim, AT&T Community Specialist

AT&T Customer Care

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1 Attachment

Contributor

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2 Messages

3年前

Hi, I have AT&T My access and it won't let me redeem any of the AT&T perks.

Tutor

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6 Messages

3年前

Please see my post here: https://forums.att.com/t5/Wireless-Account/AT-amp-T-Thanks-authentication-error-401-no-accounts-found/m-p/5765202#M287145

 

I keep getting an authentication error saying no accounts found when there is one. Work fine the past year but started having these issues around Christmas. Christmas and New years both fell on a tuesday so that was frustrating when the app stopped working. We were not able to redeem the ticket tuesday deals during those two major movie days.

Contributor

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1 Message

3年前

I'd like to.set up pre paid for my husband in jail

 Can you help?

Contributor

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1 Message

3年前

As of a few days ago, the AT&T Thanks app for my cell has stopped working properly. I uninstalled the app and reinstalled. I logged in as directed. The app finally came up after over an hour (it would just spin) and now won't let me enter any of the contests displayed. The app keeps displaying an error that my authentication has expired. Lots of "test" images are now part of the app as well. What is going on with the app?

Tutor

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1 Message

2年前

I have been trying to claim prizes through the AT &T thanks app. Everytime I try to claim a prize I get an error message or it says all the prizes have been claimed. I log on exactly at 11:59 or 12 noon est and I am still unable to claim prizes. I think A T &T just wants people to download the link and are not actually giving away prizes. I haven't seen one person comment that they actual were able to claim a prize. 

Contributor

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1 Message

2年前

would be nice if one could actually use it! 

generic ubuntu error messages, the app and the site haven't worked in months.. 

Mentor

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28 Messages

2年前

" no thanks" to this program !!!!! I spent a considerable amount of time yesterday trying to claim an offer. System gets overloaded and boots you out. Gateway error. Then after 4 hours it connects you with response " sorry, gift cards are sold out". What a scam. If AT and T really cared about thanking it's customers,  it would make this program easy to use, not impossible to claim a gift. Apparently Verizon has a similar program, but online postings show their system works. What a concept ! Get with it A T and T. I will be switching carriers, not only for this reason BTW , but this just put me over the edge !!!

Mentor

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28 Messages

2年前

Yes absolutely !!! This is what I am experiencing also. Many, many unhappy customers out there. 

Mentor

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28 Messages

2年前

  • Sent an email to customer service and they did call me back. But of course could'nt do anything but say " thank you for your feedback". The rep did admit there were major issues on Cyber Monday because they " just didn't expect so many customers trying to claim the gift ". Well. Hello ! When it6a $100 visa card I'd think there would be quite a few trying !!! She said there were thousands trying. This whole system is totally messed up, making the customer go through all this nonsense as " thanks". So why not get some smart marketing people to think up a different program that actually rewards the customer ? 

Tutor

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4 Messages

2年前

Guys & Gals, ATT Customer Service is the worst in market. Better to go to another provider except them. I went to Sprint, very happy with service.
Sent from Yahoo Mail on Android

Contributor

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2 Messages

2年前

Lol you probably won’t be happy with their bill and random charges
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