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Community Support

Community Support

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15.2K Messages

Fri, Mar 31, 2017 6:25 PM

AT&T THANKS ®

AT&T THANKS.png

 

Hello Community!

 

Happy Spring!  I have been with AT&T for over a decade now, and have always been proud of our network, products, and the customer service we are able to provide.  But what about rewarding our loyal customers?  How are we continuing to expand how we say “Thanks” to the amazing people that make up this great community?

 

Introducing, AT&T THANKS!

 

Please check out all the details below for more information Smiley Happy

 

Tim, AT&T Community Specialist

AT&T Customer Care

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1 Attachment

Tutor

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2 Messages

Il y a 5 y

The MovieTicket.com site is too cumbersome to use and I wasn't given the discount you described. Boo hiss

Tutor

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2 Messages

Il y a 5 y

THANKS? No thanks. Guess how frustrated I am. This is the third time I have entered these comments. MovieTickets.com is too cumbersome to use - and I didn't get the discounts your site described. 

Jonalefol

Teacher

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26 Messages

Il y a 5 y

I’ve always gotten my movie tickets but I always go through the AT&T website. Try that. Once you log in to your AT&T account and maneuver to the Rewards/Thanks section and choose the 2 for 1 Movie section and click where it says, “Get Your Tickets”
Then click where it says AT&T wireless number. And then enter your phone number and zip code.
They will then send you a 4 digit code, which you input. And then click the link that says “Choose a movie now”
Pick your movie and theater and that’s it. JUST MAKE SURE THE DATE IS SET FOR TUESDAY.
I just bought two tickets for American Made, next Tuesday for $13.70 total. Including taxes and convenience fees. $6.85/ticket is Not bad

Tutor

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2 Messages

Il y a 5 y

Thanks for passing me around and around and around to different departments, different people, etc. AT&T is like a happy ending who keeps on jerking you off everytime you try to get some answers to some of the most basic questions. Every time I call AT&T I make sure that I am bending over because I know what is coming a deep penetrating brain bang that leaves me saying to myself what the fluck!

Teacher

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9 Messages

Il y a 4 y

AT&T is total garbage and has record losses this year. Worst customer service of any provider. 

Tutor

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6 Messages

Il y a 4 y

I can never get signed in to the app.  Constant error messages!  

Anonymous

New Member

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25.7K Messages

Il y a 4 y

I am trying to understand the reason AT&T spends shareholder money on a Loyalty Team. I have been with the carrier for over 10 years. We already subscribe to Direct TV and U-Verse. And I do not want another wireless line.
Yet the only way to get a better deal in upgrading to new iPhones is to add another line or TV service. Makes absolutely no sense. Can someone please define “Loyalty”.

Teacher

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4 Messages

Il y a 4 y

This APP has a serious issue in that it does not work at all.

Attempts to sign in reverts the app to a blank sign in page.

Please take a look at your reviews and post when this app will be a working app.

 

It is beyond frustrating. Before the app was required, I'd buy movie tickets once a week. Now I can't even log in.

And yes, I know my log in and password.

Tutor

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5 Messages

Il y a 4 y

How long does it take for my tier to reflect an upgrade? It still shows blue but I have added internet(fiber100) and uverse200 to my unlimited &more premium wireless account so I think I should be at least gold if not platinum. Just wondering how long it takes for the system to recognize that I’ve made changes to my account or if I have to call someone. 

Contributor

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2 Messages

Il y a 4 y

I am having issues with my AT&T Thanks app ... states I'm ineligible for the two for Tuesday..who can I speak to?

Tutor

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2 Messages

Il y a 4 y

my ATTThanks app and online site are not working for at least a year maybe more. I've called and been assured numerous times that they will fix it. Its still giving me the same authentication error. Not sure who or whom in charge of their network but they have some serious issues. 

" Uh oh. an error has occurred. Please check back later. Code 401 -ID: CustomerProfile-10010 Unable to retrieve all accounts."

This is what I've been getting no matter how many times I delete reinstall the app. Reset network on iPhone. Same issue if I try to use the ATTThanks online site.

Any help would be appreciated ... 

Tutor

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6 Messages

Il y a 4 y

Hey! I called a couple of weeks ago, was on hold/on the call for well over an hour...no resolution, but they filled out a problem ticket and “accelerated” the case and gave me a case number. That’s been like 2 weeks ago and they call every couple of days to say they “are working on it”. The number for that department is 866-790-1150. Maybe if everyone calls and does this, they will be forced to fix this!!!!

Contributor

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3 Messages

Il y a 4 y

This doesn’t work - att thanks app on iPhone or even on laptop. I am eligible for rewards but I can’t order the ticket Tuesday’s. Very frustrating. I cleared cache etc but I get a msg that says safari cannot load the page due to too many redirects. 

 

 

Contributor

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3 Messages

Il y a 4 y

Glad it worked for you but many of us are getting nowhere 

Tutor

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6 Messages

Il y a 4 y

It literally took me about 3 months of being an “expedited case” with their troubleshooting. Seems the app has a problem with being combined with all accounts across the board....Directv, cell phone, internet, etc. They FINALLY got me fixed. Call the customer support and keep insisting that they escalate your case.
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