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Community Support

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15.2K Messages

Friday, March 31st, 2017 6:25 PM

AT&T THANKS ®

AT&T THANKS.png

 

Hello Community!

 

Happy Spring!  I have been with AT&T for over a decade now, and have always been proud of our network, products, and the customer service we are able to provide.  But what about rewarding our loyal customers?  How are we continuing to expand how we say “Thanks” to the amazing people that make up this great community?

 

Introducing, AT&T THANKS!

 

Please check out all the details below for more information Smiley Happy

 

Tim, AT&T Community Specialist

AT&T Customer Care

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1 Attachment

Teacher

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14 Messages

7 years ago

For the last hour I have been clicking on overview, my benefits, log in, every where it said to, only to go in circles through four pages and back to first and around again. I have been with at&t, even had have same number for I forget, 15 years or so. Where's my thanks. Where's my benefits

Contributor

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2 Messages

7 years ago

Not a happy customer.Love my new Iphone se,but my concern was poor coverage where I live.(field test mode on my Iphone se at best is -111) I used chat on the ATT go phone web page where the gentleman assured me this phone would work on wifi calling.So I dropped my land line and bought the phone. The Iphone se does have wifi capability BUT not on the go phone network.Here I sit with no land line and poor service.We are in our 60s,my mother is 90 and now I can not be sure if an emergency call will go through. ATT gave me an extra gig of data and a break on my bill,nice but still have the problem. All I want is for ATT to give me a cell repeater so I can relax.    P.S. There is a restaurant next door I can always tell who the ATT customers are because they all go outside to try and get better reception. Nice to know I am not alone.

Contributor

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2 Messages

7 years ago

I find it quite interesting that chat is available on the go phone page when you are buying but is unavailable after you buy.We are in our 60s and on a fixed income.We do not need all that stuff so a go phone is perfect for us.But being treated like a redheaded step child because we are a lower class customer is getting old fast. 

Tutor

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4 Messages

7 years ago

Yea,, att rewards its customer by calling them liars, telling them they'll change there plan to help then try to charge me $60 more dollars to change my plan,even though I just paid 65$ . Thanks Att, for lying to me, calling me a liar even though my school UMA, and 20+ friends witnessed me use my hotspot on the 65$ plan, and then cutting it off this month and promising me to resolve it I could change to the $60 plan, without charging me $60 more dollars. Thanks for screwing a poor student over and calling her a liar for her faithfulness. Thank you

Tutor

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4 Messages

7 years ago

I'm sorry they are screwing you too. I'm starting a online petition to close att down for the crappy way they treat there customers. Its all about $$ with them let's see how they like it when they start losing customers . then we will see. This is my last month with them. I just paid $65 and they cut my hotspot but told me they'd change it back no charge to resolve this, but I called to do it and they tell me I have to pay $60 more dollars! There rip offs and need shut down. Sorry they done that to you all. I'm poor too. I understand

Tutor

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4 Messages

7 years ago

I'm sorry but I'm petition for Att to face the music for the way they treat there poor customers. They lied to me too and had the nerve to call me a liar.I have photos and witnesses so there gonna wish they'd not messed with this poor girl.

Mentor

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87 Messages

7 years ago

Are we talking about those Blue Rewards thing? Yea those are pretty lame. Who would use them?

Tutor

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4 Messages

7 years ago

What a joke...loyal customer for 19 years. Own 5 samsung devices and they won't fix a minor issue under warranty.....Guess only I understand the word LOYAL.

Contributor

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1 Message

7 years ago

I got my first cell phone in 1994. I think the company was Centrum, which AT&T then bought. Why don't all those early years count as AT&T customer years?
Also, like so many seniors, my only income is Social Security. I live on $1,186 monthly. If only AT&T would offer a compassionate plan for low-income seniors. I'm not aware of any other carriers who do and it seems an obvious corporate good-deed marketing campaign. Astra Zeneca will pay for Nexuum if you can't afford it because the medication is essential. My cell phone is just as essential to me. In fact, without it, my life is at risk. Please help!

ACE - Expert

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16.5K Messages

7 years ago

@Cowgirl101 Any cheap plan will let you call 911 (life at risk).

Even a disconnected phone (no plan) will let you call 911.

 

GoPhone (AT&T) has a 25 cents a minute plan OR a $2 a day plan if you don't use your phone regularly.

 

 

 

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