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Community Support

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15.2K Messages

Fri, Mar 31, 2017 6:25 PM

AT&T THANKS ®

AT&T THANKS.png

 

Hello Community!

 

Happy Spring!  I have been with AT&T for over a decade now, and have always been proud of our network, products, and the customer service we are able to provide.  But what about rewarding our loyal customers?  How are we continuing to expand how we say “Thanks” to the amazing people that make up this great community?

 

Introducing, AT&T THANKS!

 

Please check out all the details below for more information Smiley Happy

 

Tim, AT&T Community Specialist

AT&T Customer Care

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1 Attachment

Tutor

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4 Messages

5年前

I'm sorry but I'm petition for Att to face the music for the way they treat there poor customers. They lied to me too and had the nerve to call me a liar.I have photos and witnesses so there gonna wish they'd not messed with this poor girl.
Samsung41a

Mentor

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87 Messages

5年前

Are we talking about those Blue Rewards thing? Yea those are pretty lame. Who would use them?

Tutor

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4 Messages

5年前

What a joke...loyal customer for 19 years. Own 5 samsung devices and they won't fix a minor issue under warranty.....Guess only I understand the word LOYAL.

Contributor

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1 Message

5年前

I got my first cell phone in 1994. I think the company was Centrum, which AT&T then bought. Why don't all those early years count as AT&T customer years?
Also, like so many seniors, my only income is Social Security. I live on $1,186 monthly. If only AT&T would offer a compassionate plan for low-income seniors. I'm not aware of any other carriers who do and it seems an obvious corporate good-deed marketing campaign. Astra Zeneca will pay for Nexuum if you can't afford it because the medication is essential. My cell phone is just as essential to me. In fact, without it, my life is at risk. Please help!
Gary L

ACE - Expert

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15.8K Messages

5年前

@Cowgirl101 Any cheap plan will let you call 911 (life at risk).

Even a disconnected phone (no plan) will let you call 911.

 

GoPhone (AT&T) has a 25 cents a minute plan OR a $2 a day plan if you don't use your phone regularly.

 

 

 

Contributor

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1 Message

5年前

I would like to mention that Fiorela Rodriguez, AT&T Customer Service Call Center Professional provided me with a very patient and helpful approach to understanding a very complex scenario. I believe that her attitude and professionalism far exceeded my expectations and I credit her with my overall great experience. Joel Bennett 

Contributor

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1 Message

5年前

It's literally started becoming a joke to be a customer of theirs. As others mentioned having been loyal customers for MANY MANY MANY YEARS AND GET TREATED WORSE THAN THE NEW ONES. ...So does it really pay to be a "loyal" customer anymore?? I've finally decided NO IT DOES NOT. ...started out paying for our DSL $14.95/mos for two years then it jumped to $19.95 after the two years ...no biggie to be expected. But then it was a matter of years or months anymore it just started jumping next was $24.95 to $29.95 then $39.95 to $42 then $47 and $52 then $59.95 to an odd $62 and now BAMMM! $72/mos for DSL ....DSL YES SPEEDS OTHER COMPANIES DON'T EVEN OFFER THAT SLOW. And I admit I'm stupid about this ordeal because Spectrum just bought TWC out, which most of us are aware of, and they're offering NO CONTRACTS WHATSOEVER - JUST A SOLID $19.95 THAT WILL NEVER GO UP. ...whatever you signed up with is what you'll be paying ten years from now!! Reason I'm 100% POSITIVE bc I'm a VERY FRUGAL SHOPPER when it comes down to these kinda things, therefore it may take me a few months and a few calls, but I do homework and alot.of research prior to making changes or purchasing large ticket items. I read and reread the fine print REPEATEDLY, OVER AND OVER VERY THOROUGHLY AND THEN CALL SPECTRUM NOT ONCE NOT TWICE BUT THREE TIMES, just so I'll get to speak with THREE DIFFERENT SERVICE REPS AND SEE IF THEY ALL HAVE THEY SAME ANSWERS. ...and guess what ALL THREE WERE 100% IDENTICALLY ANSWERED THE EXACT SAME.
So what am I waiting on to make the change??? Good question bc i really dunno lol. First of all I hate change. But secondly being the loyal customer I've been, I guess I thought if i hung around a few months AT&T would come down on prices for loyal customers too but doesn't seem to be the case. Just thought it sounded good. But retention could care less if you depart or remain a customer. They truly don't care. So I foresee me making the change happen and start paying $19.95 a mos instead of $72 and not only save $50/mos ... $600/year but also will have BLAZING, LIGHTENING FAST SPEEDS AT&T CANNOT EVEN OFFER!
If anyone has come up with a solution plz do let me know - Thx!

Contributor

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1 Message

5年前

It has me on the wrong tier. I should be platinum instead of gold.

Contributor

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3 Messages

5年前

LOYALTY-AT&T??????  I know the note 7 debacle was not the carriers fault.  However, if AT&T can give bogo with a new line on the note 8, then they should be able to something for the note 7 owners who had to go back to S7's when that is what they had traded in to get the note 7.  Especially, when customer service continues to give out wrong information, such as I was told I didn't have to new lines with the NOTE 8 BOGO.  AT&T doesn't stand behind poor customer service.   This is just one of many circumstance I was given wrong information.  Wireless service is good but customer service is poor. 

Tutor

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4 Messages

5年前



Warranty problems go to the manufacturer. At&T files claims as a FAVOR to You! You don't complain to Sears when your fridge breaks 5 years later. You should see the number of "known issues" on vehicles. Every single one of you is driving a death trap, go complain about something that is an actual problem. If you don't believe me here's a database of TSBs that the manufacturer of every car maker sends the dealer so they know how to fix their known problems. https://www.revbase.com/BBBMotor/

Insurance issues go to the insurance company. Duh. That's not AT&T. You chose the insurance. You chose to save a buck on purchase - say instead of buying the $99 care plan from Apple or Samsung. You failed to read the terms. Is there no accountability anymore?

@Mindy§ue
The internet was $14.95 for two years and you are complaining right now? Seriously ?
Then it went to 63? I hope you do go to spectrum because that's about HALF what you'll pay at spectrum speetheary and I have the $120 a month bill to prove it. hahaha. Lookup how cable internet works, and really study it. Hopefully this time before you signup because I guarantee in the evening when everyone else in the neighborhood is cookin up the bandwidth that you have to share with them, you'll be a singing a different tune about that DSL being so slow. Furthermore, you should probably look up what "promotional introductory offers" are. Then lookup how the internet is now a utility and the FCC has their hand in the pricing bucket too.
Then when you switch to spectrum you'll have made an informed decision

 The sad part is this is supposed to be a happy post for an extra program they don't have to offer to any of you. In fact they don't have to do anything but provide what the FCC tells them too and then all these complaints wouldn't exist because you would get zero extras. It seems everyone is too naive to even know these things are "extras"

. You all got the answers you wanted instead of the correct answer. The only people to blame are all the people who didn't read the terms and what's even better is, At&T sends out a confirmation stating everything you can expect when you make a change to your account including prorated charges. It goes to your homes and your mail addresses. So there's really no excuse.

{keep it courteous}

Jonalefol

Teacher

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26 Messages

5年前

I don’t understand how people can stay with a company for so long, some since the 80’s and 90’s, when they have so many complaints. Switch to a different provider if you hate it so much. I had Brighthouse/Spectrum for years and I switched over to AT&T because I felt that Spectrum was charging me too much for their internet that wasn’t that fast. Now I have Fiber. I’m constantly at 940 Mbps. And I love it. 

 

To answer the original question, I haven’t used any of the AT&T Thanks services but I feel like the only one I’d use would be the movie tickets. That’s a great deal. For those that don’t know, on Tuesdays you can get buy on get one free movie tickets. The day I was checking it out the price came to be about $7 for 2 tickets. 

 

Since I don’t find anything else on their interesting, I feel like there’s not a difference between the different tiers really. I’m a platinum level and there’s only two things that I get that the other levels don’t get. Although the With You In Mind sounds cool, I have yet to see any of those perks.  

 

 

 

Contributor

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3 Messages

5年前

AT&T Thanks program. Nobody who works for AT&T (who I contacted today - at least 5) have no clue about what it is to begin with. Let alone explaining my queries. I called AT&T support multiple times over it. I would like to quote the best.

 

(After entering mobile number in dial pad and telling the same mobile number even though I am calling from same mobile number, I do not know what other achievement it does other that just frustrating a user)

Me: I would like to know about AT&T Thanks Program.

Representative: What is that.

Me: AT&T Thanks Program!!!!!

Rep: Do you mean T.H.A.N.K.S Thanks?

Me: Yes. AT&T Thanks Program.

Rep; Sorry sir. We have Plenti Program but not Thanks. Are you calling for that?

.......................

 

AT&T folks are educated about AMEX Plenti program but not their own Thanks program.

I even forgot my initial question. The best I got the webpage link for AT&T Thanks program link in AT&T page.

Contributor

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3 Messages

5年前

AT&T Thanks program. Nobody who works for AT&T (who I contacted today - at least 5) have no clue about what it is to begin with. Let alone explaining my queries. I called AT&T support multiple times over it. I would like to quote the best.

 

(After entering mobile number in dial pad and telling the same mobile number even though I am calling from same mobile number, I do not know what other achievement it does other that just frustrating a user)

Me: I would like to know about AT&T Thanks Program.

Representative: What is that.

Me: AT&T Thanks Program!!!!!

Rep: Do you mean T.H.A.N.K.S Thanks?

Me: Yes. AT&T Thanks Program.

Rep; Sorry sir. We have Plenti Program but not Thanks. Are you calling for that?

.......................

 

AT&T folks are educated about AMEX Plenti program but not their own Thanks program.

I even forgot my initial question. The best I got the webpage link for AT&T Thanks program link in AT&T page.

Contributor

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1 Message

5年前

Apparently AT&T is only giving lip service to loyal customers. We have been with AT&T for over 20 years and after many hours on the phone with customer service over the last year, their "loyalty " department says they can't stand by what we were told when we got our bogo iPhones at the end of 2015 which was we buy one phone and get the second one free period. It took until the middle of 2016 after several calls as to why we weren't getting the credit for the free phone that we were told we needed to add a line. It took several more calls and hours on the phone to finally have the loyalty department say there is nothing they can do since we didn't add the line that was never part of the original deal we accepted. So much for caring about long time customers.

Contributor

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1 Message

5年前

zAt&t throws their loyal customers under the bus it's a big mess with the samsung note 7 and changi g it for the note 8 was told I was told by AT&T when the Note 8 came out we could bring back the phones that that we had to use temporarily and get the new phone that we originally wanted now they're saying that they can't do anything for their loyal customers throwing us under the bus not trying to help does not make any sense Samsung is doing the same it's not worth even being AT&T customer
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