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Twinkies0724's profile



2 Messages

Tuesday, August 15th, 2017 1:55 PM

AT&T Thanks Music Pre-sale Codes

Help. What am I doing wrong.


I am on the screen where you put in your mobile number and billing zip code and it does not allow me to hit the SUBMIT button. There is a red circle with a line as I hover over the button to push it. I have put in my number without and with dashes. Why is it stopping me from getting the code? I am a wireless phone user.

Community Support


232.3K Messages

7 years ago

Hi @Twinkies0724!

I understand it may be confusing when you are unable to get the Pre-sale codes. I am happy to assist!

What I would recommend is trying a different internet browser such as Google Chrome, Firefox, Internet Explorer, Safari (Macintosh), etc. You can also clear cache and cookies on the browser you are using.

Thank you for reaching out to us here on the Community Forums. Have a great day!

Jenn, AT&T Community Specialist

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