Contributor
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2 Messages
AT&T Smart Label Tracking Issue
Hello,
I returned my damaged phone per the instructions from AT&T, with a prepaid label on Wednesday, February 18, 2015, via USPS. I have been checking the tracking at: www.tracking.smartlabel.com per my instructions. It's now been 9 days and still no information on the tracking website. I'm growing very concerned as to why the website keeps telling me "No tracking information found for the following tracking value: 61096....."
The other day, I received a text message reminder from AT&T to return my damaged device in the next 3 days. Can someone please assist in this matter as it's been over a week and I will be very upset if I end up getting charged for a phone that I returned using the exact instructions that I was given when the replacment phone arrived.
Has anyone else experienced this same issues? If yes, how did you resolve your issue?
formerlyknownas
ACE - Sage
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113.5K Messages
9 years ago
Start making calls, hopefully you will get an answer.
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agrotnes
Contributor
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2 Messages
9 years ago
I guess it just took a really long time to be registered in their system. It's now listed on the tracking website. Thanks for the help.
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SCG1pdg
Contributor
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3 Messages
8 years ago
How long?????
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Reshmeika
New Member
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7 Messages
3 years ago
Can you please advise how long did it take you and do you have any other contact information for them??
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Varalakshmi
Former Moderator
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697 Messages
3 years ago
Hi @Reshmeika
Thank you for sharing your concern.
As per AT&T Community Guidelines, we will have to close this thread, as it is 5 years old. We would request you to post it as a new conversation.
Have a great day!
Regards,
AT&T Moderator
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cdtramell
New Member
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12 Messages
2 years ago
I my self returned my damaged phone via the instruction for the AT&T, with the prepaid label on July 7 2021. My USPS mail carrier pick up the return. I have been checking the tracking at the web site www.tracking.smartlabel.com .There has been no information about my returned package. I have received a phone call about the return and I stated to the AT&T person that I mailed the package 7-7-2021. Now on our Sept 2021 statement it show that we are now to paid for the phone $650.00 Plus tax..... We have been with AT&T for over 17years and have paid for insurance for years REALLY now they want to pay for a phone that I returned per instruction. Nobody at AT&T , Asurion or the Post Office can help me
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drbill88
New Member
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4 Messages
2 years ago
Similar issues here. I'm following. Please post outcome.
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Dye67
New Member
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2 Messages
2 years ago
I am having the same problem error it said so I don't know what else to do
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johnD1717
New Member
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1 Message
2 years ago
Same here. The tracking number provided on my return label is invalid. I just dropped it off in the box at USPS and it ceased to exist from there. Nobody knows what happened but it never shipped.
$650 added to bill. Talked to AT&T and they said the charge would be removed. WHEW! I will always get a receipt with future postage
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