ATT Says USPS Changed My Billing Address and Mailed My Checks to Incorrect Place
Last week, att online chat told us our 10 deposit refund checks for share plan account were mailed to an incorrect address, and 4 of them has been cashed ($500 each). This week att told us the new checks were mailed to the wrong address again because of USPS!
We are international students, and applied att share plan account last year. Att store said we need to make $500 deposit for each of us, and the deposit would be refunded.
Billing address had been changed more than 10 times in background. I talked to the att online chat several times about the billing address be changed in background strangely before the checks were mailed. Everytime, they just told me to set passcode, reset passcode. But this didn't help at all.
Last week, I called the att service line. They told me they would first freeze the 6 left checks and do some research on these 4 lost checks. This week, they told me the new checks were mailed to the wrong place again because of USPS and ask me to contact to USPS.
I made deposite to att, why I should ask USPS for money? My att account billing address was changed at least ten times, and att tells me today that USPS did it. This sounds wired!
I went to USPS this afternoon, they don't know what's going on and asked me to come on Monday morning.
Does anyone know what should we do and who should give the money back to us? We are international students and have no idea who should help us.