ATT /SAMSUNG FRAUD BAIT&SWITCH

Go back to the store to return the phone. You have 14 days to return the phone but if you are a new customer that just started service, don’t wait. In addition to returning the phone, you need to either call to cancel the service or port your number. The store can’t cancel service. You need to cancel service or port your number which also cancels service within 3 days to avoid service charges. That’s only if you are a new customer. Disregard if you were already a customer. As for the “any Samsung, any condition”, the promotional requirements are online and it clearly lists which phone models qualify. I bet your trade in does qualify and that ATT store you visited was an authorized retail store and the sales person lied to you.

So what model Samsung do you have to trade in? Here is the list of “any year, any condition” phones:

• Samsung Galaxy: A23, A23 5G, A32, A32 5G, A42 5G, A50, A50s, A51 5G, A52, A52s, A52 5G, A53, A70, A71, A71 5G, A72, M52 5G, S, S 4, S 4 Zoom, S 4G, S Aviator, S Blaze 4G, S Duos, S Duos 2, S Glide, S II, S II 4G, S II Epic 4G Touch, S II HD, S II HD LTE, S II LTE, S II Skyrocket, S II WiMAX, S II X, S III, S III 4G LTE, S III LTE, S III Mini, S III VE, S Lightray 4G, S Plus, S Relay, S Showcase, S Vibrant, S2 Plus, S3, S3 mini VE, S3 Neo, S3 Progre, S3 Slim, S4, S4 Active, S4 Duos, S4 Mini, S4 Mini Duos, S4 Triband, S4 Value Edition, S4 zoom, S5, S5 Active, S5 Duos, S5 mini, S5 Neo, S5 Prime, S5 Sport, S6, S6 Active, S6 Edge, S6 Edge + Duos, S6 Edge TD, S6 Edge+, S7, S7 Active, S7 Edge, S8, S8 Active, S8 Duos, S8+, SL X, S9, S9+, S9+ Duos, S10, S10+, S10 5G, S10e, S10 Lite, S20, S20 5G, S20+, S20+ 5G, S20 FE, S20 FE 5G, S20 Ultra 5G, S20+ 5G, , S21 5G, S21+ 5G, S21 Ultra 5G, S21 FE 5G, S22, S22+, S22 Ultra,  Note, Note FE, Note 3, Note 3 Duos, Note 3 Neo, Note 3 TD, Note 4, Note 4 Duos, Note 4 S-LTE,  Note II, Note II LTE, Note III, Note III Neo, Note LTE, Note5, Note5 Duos, Note 7, Note Edge, Note8, Note8 Duos, Note9, Note10, Note10 5G, Note 10 Lite, Note10+, Note10+ 5G, Note20, Note20 5G, Note20 Ultra, Note20 Ultra 5G, Z Flip, Z Flip 5G, Z Fold, Z Fold 5G, ZFold2 5G, Z Flip3 5G, Z Fold3 5G, XCover Pro, Xcover Field Pro, Z Flip4, Z Fold4

Take it from my personal experience as someone who was with AT&T for over 20 years and has a near perfect credit rating  - do whatever you can to leave. They are horrible. I was specifically promised a waiving of activation fees and was lied to. I tell everyone I know to avoid AT&T at all costs. And DO NOT trust the rep who will interact with you here. They will also lie. Get out while you can.