ATT sales person lied about trade-in promotion
When we were signing up for the ATT internet, they sent a salesperson to promote wireless too. The person said 'oh you can trade in your phones and you'll get a free iPhone 14'. Obviously sounded fishy, so we sat down and I asked him questions one by one about the conditions of the trade-in, how I'll get the trade-in credits etc. He even called two managers to confirm everything.
I had 4 people present (everyone who is on my plan). Three of us wanted to trade in perfectly paid-off phones in perfect conditions. The only thing we asked was if we could use the credits immediately to pay off the phones asap because it's unclear if 1. we will stay in the country for longer than 6 months 2. if we wanted to stay with ATT for longer than 6 months 3. if we wanted to even have the phones for long enough. Basically, we wanted to pay the phones off as soon as the trade-ins were received and we receive the credit. The representative assured us that yes, they would receive the phones in three weeks and the credits would be right there on my account so I could use them and pay off my phone so the phone is unlocked. I asked this question in many different ways explaining my situation and making sure that I can still use the $800 credit to be able to unlock my phone. He assured me that yes, we will be able to. And he even tried to convince my friend who was going to leave America in 3 months to get the phone too? Thankfully he didn't, otherwise, he'd be paying for the whole phone now because Jeffrey (the salesperson) lied to us. What (Edited per community guidelines) that was!!
Apparently now we're bound to 36 months of installments without the option to be removed from the plan, unlock the phone, or change the installment options. Is there any law that would say that the salesperson isn't supposed to straight lie to the face of 4 customers for personal gain? Is there any way we can affect this situation? We very explicitly said that we do not want to be bound to the installments, we want to pay it off asap. If we knew the truth we would have just stayed with our perfectly fine phones in the first place, that's all.