New Member
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3 Messages
ATT sales person lied about trade-in promotion
When we were signing up for the ATT internet, they sent a salesperson to promote wireless too. The person said 'oh you can trade in your phones and you'll get a free iPhone 14'. Obviously sounded fishy, so we sat down and I asked him questions one by one about the conditions of the trade-in, how I'll get the trade-in credits etc. He even called two managers to confirm everything.
I had 4 people present (everyone who is on my plan). Three of us wanted to trade in perfectly paid-off phones in perfect conditions. The only thing we asked was if we could use the credits immediately to pay off the phones asap because it's unclear if 1. we will stay in the country for longer than 6 months 2. if we wanted to stay with ATT for longer than 6 months 3. if we wanted to even have the phones for long enough. Basically, we wanted to pay the phones off as soon as the trade-ins were received and we receive the credit. The representative assured us that yes, they would receive the phones in three weeks and the credits would be right there on my account so I could use them and pay off my phone so the phone is unlocked. I asked this question in many different ways explaining my situation and making sure that I can still use the $800 credit to be able to unlock my phone. He assured me that yes, we will be able to. And he even tried to convince my friend who was going to leave America in 3 months to get the phone too? Thankfully he didn't, otherwise, he'd be paying for the whole phone now because Jeffrey (the salesperson) lied to us. What (Edited per community guidelines) that was!!
Apparently now we're bound to 36 months of installments without the option to be removed from the plan, unlock the phone, or change the installment options. Is there any law that would say that the salesperson isn't supposed to straight lie to the face of 4 customers for personal gain? Is there any way we can affect this situation? We very explicitly said that we do not want to be bound to the installments, we want to pay it off asap. If we knew the truth we would have just stayed with our perfectly fine phones in the first place, that's all.
formerlyknownas
ACE - Sage
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117K Messages
1 year ago
@onerija
Clearly you didn't read what you signed.
Are you also signed up for a 2-year contract on that home internet service, With an early termination fee?
None of these trade-in deals are a lump sum credit. It doesn't matter which service provider you sign up with, the credits are provided over the length of the installment loan which for AT&T is 36 months.
You could have looked up this information online because it is published on AT&t's website for anyone to read.
So you really thought your old phones that had a book value of maybe a couple hundred dollars we're going to get you $800 worth of credits on brand new phones? You asked more than once because it didn't sound right.
Yeah.
Here's your catch.
And because you didn't read what you signed which detailed all of this, you have signed on to an agreement which requires a 36 month commitment
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onerija
New Member
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3 Messages
1 year ago
First, I told him that I want to think about it and read about it first before I sign up for it, so he could come back later. He insisted and said that he knows everything and can answer all the questions. Then he and his supervisor straight lied to me about all of this (I never had to trade in the phone before and in general prefer to avoid this kind of stuff). After all of this, I am at fault anyway because I haven't read everything that's written in a 'small font' - which doesn't sound quite right. People should be responsible for their words and actions (and do their job correctly) as much as I'm responsible for what I'm signing.
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onerija
New Member
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3 Messages
1 year ago
Thanks for letting me know about the early termination fee though. Ok, so how do I even know about these things unless I encounter them somehow and by my own or others' mistakes? They don't teach you this at school and not everyone understands the legal language of agreements/
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ATTHelp
Community Support
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231.3K Messages
1 year ago
This is not the experience we wanted you to have onerija! We want to invite you into a Direct Message to submit feedback for areas of growth and opportunity!
Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums) and reply back.
In the meantime, you can return your devices within the Buyer's Remorse Period which is 14 days from the day of your purchase at our nearest AT&T Store. Please keep in mind that trade-ins are final, and you won't be able to receive your old devices back.
We look forward to speaking with you!
Rhoda, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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117K Messages
1 year ago
So you now know for future reference when someone tries to high pressure you into a sale, they should not be trusted.
There's absolutely nothing that a door-to-door salesman, or a kiosk at the mall, or the kiosk at a Costco or Sam's club can offer you that you cannot also get from any AT&t corporate store.
And there is no offer from AT&t that cannot be found online. If you can't find it it's probably not a valid offer.
Same goes for T-Mobile or Verizon. They all publish their offers
I have done business with both Verizon and AT&t and AT&t does the best job of publishing absolutely everything.
And of course this is how AT&t covers its but if someone comes back and say that's not what I agreed to. AT&t will have documentation and advertising proof that that is exactly what they offered
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