Contributor
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3 Messages
ATT refuses to unlock my 100% paid off cell phones!!! im no longer under any contract
they lie and ignor me... they dont want to unlock my 2 cell phones... i paid off everything i owe ZERO... its been over two weeks and i called many many times and all they do is lie lie lie... and will not unlock my phones.
robert1310
Associated Member
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21 Messages
6 years ago
If you are indeed out of contract, go to att.com/deviceunlock and make an unlock request. It should take up to one or two days for the phones to be unlocked.
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ATTHelp
Community Support
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215.7K Messages
6 years ago
Hello @extortion!
I am so sorry to hear you have been having trouble with your request. I know how important it is to be able to unlock your device. I would love to help you out!
In order to research your unlock, I need some more information. Account security is super important, so please send a private message to @ATTMobilityCare. Within the message, please include your full name, account number, IMEI of the phones you want to unlock, as well as best time and method to contact you.
Thank you so much for reaching out!
Michelle, AT&T Community Specialist
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