ATT Phone Trade in program and locked phone
I am not sure how AT&T customer care is so terrible. About 1.5 months back, I called up customer service to ask details about a trade in program to purchase a new IPhone (iphone 14 pro). At the time, I had asked if my new phone would be unlocked and I was told it would be. However, today, while I tried to add another SIM to use (a local SIM since I am travelling), I could not do that and that is when I learnt my phone is SIM locked. I called up customer care to resolve this issue and I was told I need to either wait 36 months till I finish paying the installments or pay the price of the phone (this does not make sense, because now I have lost my old phone to AT&T through trade in and I am paying full price for the phone, something which I could have done through the Apple website anyways). This is ridiculous. If I had known my phone would be locked, I would not have purchased my phone via AT&T at all. AT&T service has just been dissapointing and pathetic and now I am stuck with this service for 3 years. Good way to rope people in by providing misleading information. Is there anything that can be done to remedy this other than me waiting for 36 months or paying the full price of the phone?