AT&T not honoring promotion
I ported over from Verizon in February 2017. I walked into an AT&T retail location where a sales rep offered 2 promotions. 1. Free iPhone 7 when you have DirecTv and port over from another carrier. 2. BOGO on latest smartphones. The store had signage up for both.
We chose the iPhone offer (already had DirecTv). We went over all the details with the sales rep. We had to pay on the phone for the first 3 months, then get credit for what has been paid plus a continuing credit until the phone was paid for. We upgraded to the iPhone 7+ so we would have to pay the difference (apx $3.20/month). After numerous times of going back to the store and calling customer service.... It is now March 2019, and we are STILL PAYING FOR THE IPHONE.... The issue seems to be that the offer expired 2 days before we switched over. Now my issue is, that is the promotion that was offered (expired or not) so that is the promotion that needs to be honored. I can not help that the AT&T's sales representative pushed an expired offer. If I knew it was expired, we would have done the BOGO promotion. Everyone I spoke with (with exception to today's sorry customer service manager) stated they would resolve the issue and credit my account, yet none have honored their word. Today's "manager" stated there was no such promotion as I read the promotion and its terms to him straight from ATT.com.... This is getting OLD and I am sure that Verizon would love to have my money instead.
Another thing I keep getting told is (from customer service) "we can't do anything on our end, you would have to go back to the point of sale", so we go back to the point of sale and get told "we can submit a ticket and have it resolved through customer service"
Has anyone else dealt with this same kind of lies from AT&T?????