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Sun, Aug 25, 2019 8:42 PM
I'm trying to get a return label for my old phone I recently upgraded my note 9 to the note 10+. I bought the phone from best buy
a year ago
We can definitely assist you with getting a shipping label. You can click on this link to Learn how to request a prepaid mailing return label. For additional details, check out how to Mail Your Return. You can also Visit an AT&T company-owned store to make a return. Please keep in mind that if you didn’t purchase the return device directly from AT&T, the return policy where you purchased your device applies. Let us know if this helps.
Sean, AT&T Community Specialist
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