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JBRIDGES4's profile

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3 Messages

Mon, Mar 5, 2018 4:15 AM

AT&T next iPhone return nightmare

Why is it I have had to spend hours and hours to try and fix a billing issue that is AT&T’s fault for an iPhone I returned almost 3 months ago under the “next” program?  Issue is still unresolved and this has become the worst customer service experience I have ever encountered.  Every rep says they see where the issue is and they are opening a case to get it resolved but nothing ever happens.  I don’t understand why AT&T does not care about their loyal customers.

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