New Member
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2 Messages
ATT Misguided Promotion
Hello,
I am inquiring about the free iPhone XR deal during Nov 2019 Thanksgiving weekend. We were with a different carrier, one of the ATT rep informed us that if we move to ATT, we will get free iPhone XR and no need to be on any specific plan. If we choose Unlimited Plan and trade-in a qualified phone we can get iPhone 11. After discussing this and doing the math for 30 minutes, we agreed to switch and go with iPhone XR.
Since we switched, I called ATT multiple times for the $20 rebate on each iPhone. In Dec and Jan, folks kept telling me to wait for a few weeks. This week, I was told that 9GB data plan doesn't qualify for this and the only way to qualify for this is by switching to Unlimited Plan. If we were told earlier, we would have switched to iPhone 11. I even have two other people who were with me who heard this conversation and did complete math to make sure we understood everything from monthly plan cost, each line cost, and tax/fee.
Trying to see if others had a similar issue, what did you do to have ATT fix it? Did anyone else get misguided information on the free iPhone XR during 2019 Thanksgiving?
mobilemax
Employee
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797 Messages
4 years ago
Hello,
I understand the frustration of feeling like there was misguided info. This appears to be the Black Friday or Early a holiday offer, the details clearly stated for that:
“...get their choice of an iPhone XR 64GB, Samsung S10e 128GB, LG G8X ThinQ, or Google Pixel 4 64GB .
-Must be a new line purchased on an installment plan.
-Qualifying unlimited rate plan is required for consumer.”
First two lines of offer in bold below offer. At this point, there are new unlimited plans, like Starter, that start at $120/mo for two lines. If that not in your price range, the customer care at 800. 331. 0500. And say “Loyalty department” when prompted for reason for call.
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