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New Member

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6 Messages

Wed, Apr 8, 2020 1:08 PM

AT&T lies to its customers , it's a total scam.

I have the worst experience with AT&T, I sent 3 almost new phones to do trade in and after waiting more than 3 months they told me that they had already received them, so now they tell me that they never received them since they were sent to the wrong warehouse, They stole my phones and lied to my face all the time, it is a mockery and a scam towards customers.

They promised me a free phone so that I could switch to their company and they never gave me that free phone, for my AT&T there is nothing professional about it, much less has respect for customers, really as soon as I get out of this nightmare and finish paying the phones they tricked me with, so I'm leaving this company for Verizon or another company where they at least keep what they promise and have some respect and professionalism with their customers.

ACE - Sage

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102.3K Messages

3 years ago

If they were sent to the wrong place, yeah there's going to be a (Edited per community guidelines) in the road to you getting your credits.

File a Better Business Bureau complaint. Someone will have to find your phones at the wrong Warehouse in order to get your credits started

(edited)

New Member

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6 Messages

but worst of all, I have the tracking number and says they picked it up on December 2, but they say that since it was sent to the wrong warehouse, another company is in charge of collecting that

New Member

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6 Messages

3 years ago

but worst of all, I have the tracking number and says they picked it up on December 2, but they say that since it was sent to the wrong warehouse, another company is in charge of collecting that

ACE - Sage

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102.3K Messages

AT&T uses a courier called newgistics. There are occasional issues with theft. But if your package was delivered to the wrong place, it's because the wrong smart label was put on the package.
I don't know if the label That was supposed to return new phones in case you changed your mind was used, because that has happened.

The label to return new phones returns new phones back to AT&T. The label to send trade-in phones goes to a third party.
This is not a good mix up.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

The representative who attended me by phone at the beginning told me that I should send the phones in the same box in which the new ones would be sent to me, and that I should use the label that would be inside the same box and that was what I did, after I called to make sure everything was fine and then they said yes, they told me that everything was perfect and they also told me how my bill would look after the third cycle, and now it turns out that the phone does not appear and they say that the phones were sent to the wrong cellar and now they can't do anything for me, as a result I have a very high bill and no one to take responsibility, I really feel like they've scammed me and played with me all the time

New Member

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6 Messages

3 years ago

The representative who attended me by phone at the beginning told me that I should send the phones in the same box in which the new ones would be sent to me, and that I should use the label that would be inside the same box and that was what I did, after I called to make sure everything was fine and then they said yes, they told me that everything was perfect and they also told me how my bill would look after the third cycle, and now it turns out that the phone does not appear and they say that the phones were sent to the wrong cellar and now they can't do anything for me, as a result I have a very high bill and no one to take responsibility, I really feel like they've scammed me and played with me all the time

ACE - Sage

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102.3K Messages

There is a difference between a scam and a massive foul up.

Your new phones came in a box and there should have been two different labels in the Box. One label is to send back the new phones in case you decide you don't want to be with AT&T or if there's something wrong with your brand new phone like it's the wrong color something. The second label is to return promotional trade-in phones.

I don't know if someone put the wrong labels in the box or forgot to put the trade-in labels in the Box. Either way that does not make it a scam.

Did you file a Better Business Bureau complaint online yet?

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

In the box only one label came and that was the one I used to send them back, if now nobody knows how to answer me for this problem and they say that it happens on occasions and they cannot do anything then that for me is a great scam

ACE - Sage

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102.3K Messages

Calling it a scam would mean it would be an intentional Act not an error. This is an error whether for lack of attention, or ingorance, we cannot possibly know.

➡️ Have you filed a Better Business Bureau complaint and track the phones?

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

3 years ago

Here's my experience with them. Between the person that sold it to me, another tech that is handling it now & the District Manager, its a circle of lies. I've been with them since 1988. They are all about the money, not about the customers. Now I'm paying for 6 lines instead of 4. Calling Corporate will be a waste of your breath. They won't help you. That's why they are rated #4 in best providers.

Linda (Edited as per community guidelines)
March 21, 2020

1 out of 5 stars

Dundalk Store
Merritt Blvd
Dundalk, Md 21222
(Edited as per community guidelines)

Worst experience I had. I should of known better to go to an AT&T authorized dealer store instead of directly going to an AT&T store.

I upgraded two of my lines November/December. The sales person Dylan (Edited as per community guidelines) talked me into adding a line so I could get a new phone and pay only $5.00 monthly installment. The other upgrade I was given the same deal but with no monthly installments. When I received my receipt for the transactions, it had my name but not my address. It had an out of state address. I asked to correct it and was told they couldn't. Noah told me that when a name is typed in, it randomly picks an address. Noah signed the receipt with the incorrect address and told me it will be fine.Then Dylan told me to come back in 30 days and he can delete the new line and I could keep my current phone number. I came back in and was told it was now 45 days. I came back in a 3rd and was told once again its now 60 days. I came back in a 4th time and was told it is now 90. At this point I was beyond pissed off. I've went back several times after that and finally I was told, by Noah I couldn't cancel the new lines but I could cancel the old lines instead. I told Noah that I am going to write a review about this store and the 2 employees and he begged me not to because it would look bad on him. OH WELL!!! I am now paying for 6 lines instead of 4. After being jerked around since November, my last option is to file a complaint with the BBB and Attorney States Office. I've been a customer way back when it was Cingular 1988. Is this how you treat your long time, loyal customers? Shame on you! The salesperson was Dylan (Edited as per community guidelines)(who is no longer at that store) & the store manager is Noah, not sure of his last name.

I will not refer people to your store. I will send them to local AT&T store. I would appreciate a call back with a solution to my issue.(***-***-****) Giving the phone back & cancelling the new number are not an option. My old phone was used as a trade in.

(edited)

ACE - Sage

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102.3K Messages

@lindaj63
Whoever told you you could cancel the new lines was incorrect. The installments should show on your bill as attached to those new lines. That's why you're getting a deep discount on the price of the phone - because you added new service to your existing AT&T plan. After 90 days you can cancel a different phone number, and old phone number, not the new numbers
Most of the time these promotions go wrong because no one actually read what the requirements or restrictions as published by AT&T.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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