ATT Lies to Customers
I am totally disgusted with ATT. I have been a customer for a LONG time, I have recently been declared disabled and have fallen behind on some of my bills. I called ATT to find out how I could use my Plenti Awards points towards my overdue bill. I was told by an ATT rep I had to go to an ATT Corporate store and they would be able to apply my points to my bill. So I called the store to make sure they were a corporate store and could do it. They assured me they were and they could. I drove over to the store and guess what NO they can't, I must call ATT to have the points applied. So I call ATT, spend 2 hours of my life on the phone being passed around to 5 different people until I finally get to this lady named Judi who informs me ATT does NOT take Plenti Awards points any more. Now up to that point I have had 8 different people telling me I CAN use my points towards my bill. Judi is one nasty "retention specialist" who pretty much tells me I'm tough out of luck and if I don't like it I should file a complaint with the president. Except there is NO way to contact the president on the ATT web site like she said there was. Now I'd like to know why I've been saving 8,000 Plenti Rewards points for just a time as this and I can't use them at ATT because some nasty "retention specialist" says ATT doesn't have that program any more?
I'm ready to say goodbye to ATT AND Directv. I've wasted my time and gas today running all over just to be told I'm not worth ATT's time and attention.