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Rand14's profile

Tutor

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10 Messages

Wed, Sep 5, 2018 3:23 PM

ATT Lies - Free HBO for Unlimited Plus Customers a deceptive Lie?

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan.

 

ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps a couple weeks ago to set up a DIRECTV Now account, Linked it to my ATT Wireless Account. I noticed 2 weeks ago when I logged in there was a big banner saying get your free HBO, which I knew I was entitled too but never got around to setting up. In any case I contact support, they add my Unlimited discount of $15.00 off and CSR said he was adding HBO For Free and Confirmed I was entitled to free HBO. CSR gave me confirmation # ****. He gave me this confirmation and I requested transcript via email (I have never received this) I took screenshots of everything just in case. CSR told me HBO would be on in 30 mins, 2 hours later it was still not on. Contacted support again, CSR Confirmed after much explaining that I was eligible for it but since there was no way to add it in there system he would have to escalate but that it should be on withing a day or two. Here we are weeks later with nothing but continued lies and deceptive advertisement and not fulfilling what customers signed up for in their Mobility Plan.

 

[Per Guidelines:  Keep it Relevant and Appropriate].

 

Whats even more disappointing is I worked for a company that worked for Legacy DIRECTV, we handled large commercial projects such as Hotels, Stadiums, Account Classification etc. I signed up for this plan on the advice of DIRECTV at AT&T own conference in Nashville Tennessee. DIRECTV would have never lied and not fixed the problem. 

 

MicCheck

ACE - Expert

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10.5K Messages

3 y ago


@Rand14 wrote:

I hope someone finds this post before considering ATT or upgrading to Unlimited plan.

 

ATT wont honor the Free HBO for Unlimited customers. I signed up for Unlimited Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps a couple weeks ago to set up a DIRECTV Now account, Linked it to my ATT Wireless Account. I noticed 2 weeks ago when I logged in there was a big banner saying get your free HBO, which I knew I was entitled too but never got around to setting up. In any case I contact support, they add my Unlimited discount of $15.00 off and CSR said he was adding HBO For Free and Confirmed I was entitled to free HBO. CSR gave me confirmation # ****. He gave me this confirmation and I requested transcript via email (I have never received this) I took screenshots of everything just in case. CSR told me HBO would be on in 30 mins, 2 hours later it was still not on. Contacted support again, CSR Confirmed after much explaining that I was eligible for it but since there was no way to add it in there system he would have to escalate but that it should be on withing a day or two. Here we are weeks later with nothing but continued lies and deceptive advertisement and not fulfilling what customers signed up for in their Mobility Plan.

 

[Per Guidelines:  Keep it Relevant and Appropriate].

 

Whats even more disappointing is I worked for a company that worked for Legacy DIRECTV, we handled large commercial projects such as Hotels, Stadiums, Account Classification etc. I signed up for this plan on the advice of DIRECTV at AT&T own conference in Nashville Tennessee. DIRECTV would have never lied and not fixed the problem. 

 


How are you trying to watch HBO? Do you also have Direct TV (dish or Now) or Uverse TV?

Tutor

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10 Messages

3 y ago

I have AT&T unlimited with free HBO (Or at least thats what I signed up for). I signed up for DIRECTV NOW as per instructions on how to get HBO Go, My DIRECTV Now doesnt have HBO as it should and I cannot login to HBO Go. 

Tutor

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10 Messages

3 y ago

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MicCheck

ACE - Expert

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10.5K Messages

3 y ago


@Rand14 wrote:

I have AT&T unlimited with free HBO (Or at least thats what I signed up for). I signed up for DIRECTV NOW as per instructions on how to get HBO Go, My DIRECTV Now doesnt have HBO as it should and I cannot login to HBO Go. 


To be clear, you have Direct TV now service, in other words, you use Direct TV Now for your non-HBO TV watching. 

Jeffster

ACE - Professor

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2.6K Messages

3 y ago

Have you logged into your DirectvNow account and add HBO under mange my plan?

The way it works is you are charge for HBO and then a credit will appear on your statement.

ACE - Sage

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90.6K Messages

3 y ago

To clarify, 18 months ago the unlimited PLUS plan was eligible for free HBO.  Do you have the PLUS plan or the regular Unlimited plan, with no tethering option.

https://forums.att.com/t5/Account-Features/HBO-For-Life-amp-AT-amp-T-Unlimited-Plus-How-To-Redeem-The-Offer/m-p/5247767#M30432

 

Tutor

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10 Messages

3 y ago

I followed the instructions to a T that were posted on my AT&T wireless account with a link on how to set up. They did not call for manually adding it myself, I followed links and instructions and was trying to verify my number and it kept giving me error, thats when I first contacted AT&T. Please view screenshot below.att.directvnowfreehbo.jpg

 

Also, with all do respect, if two CSR's couldn't help me, why are you wasting time throwing out guess to fix? To earn points? If I go with your guess and add HBO, when they charge me for it are you going to cut a check and mail it to me?

Jeffster

ACE - Professor

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2.6K Messages

3 y ago

Ok good luck

Tutor

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10 Messages

3 y ago

Yes, I have unlimited plus, Sorry I will try to edit that. I signed up for and still have unlimited plus. Please see Screenshot below. 

 

att.unlimitedplus.jpg

ACE - Sage

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90.6K Messages

3 y ago

@MicCheck

@Rand14 Is correct, as a subscriber to DTVN the HBO channels would automatically be added.    He would have to add it and get a credit if he were a Uverse or satellite customer.  

  • If you subscribe to an AT&T video service but not HBO, you’ll automatically receive access to the premium HBO channels as part of your wireless plan.

@Rand14  I can’t see which plan you have, only your pop up that you have free HBO, so I assume the account is eligible.  Have you contacted DTVN support?   They should be able to verify if it can be added free.  As usual, the solution article is a little light on specifics.  

 

Tutor

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10 Messages

3 y ago

@lizdance40

 

As stated in my original post I have contacted two AT&T CSR's who verified and said I should receive and one that said he added and gave confirmation but never came on. They both claimed they could help. DIRECTV Now does not have great support but I am a wireless customer with entitlement to the benefit I signed up for ergo I contacted AT&T Support. I have screen shots of their texts in chat support(I Requested email copy of transcripts but never received if this whole thing isn't shady enough). It has my confirmation number which I am not supposed to put in here. The last one said he would have to escalate it but it would be resolved in a few days. That was over a week ago.

 

P.S. Please look at second screen shot, it shows my Unlimited Plus Plan multi line. 

MicCheck

ACE - Expert

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10.5K Messages

3 y ago


@lizdance40 wrote:

@MicCheck

@Rand14 Is correct, as a subscriber to DTVN the HBO channels would automatically be added.    He would have to add it and get a credit if he were a Uverse or satellite customer.  

  • If you subscribe to an AT&T video service but not HBO, you’ll automatically receive access to the premium HBO channels as part of your wireless plan.

 


Right, but it was never clear to me if @Rand14 is a DTVN subscriber or had just created a DTVN account to take advantage of the free HBO, since that would determine whether how they can watch, etc. 

 

Anyway, it looks like @Rand14 has decided to tell anyone trying to help that there's no way to fix the problem and ignoring all suggestions, so I'm not going to waste anymore of my time trying to help. 

Tutor

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10 Messages

3 y ago

@MicCheck

 

Really? Ignoring all solutions? What solution have I received other than an individual not representing the company telling me to add something to my account and be charged, that I should get for free? Well if thats it, ill ask the same question, when that doesn't work are you going to cut me a check? I understand my tone may be abrupt but I don't feel your comment is fair. Thanks all the same.

ACE - Sage

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90.6K Messages

3 y ago

@Rand14

Att has no clue about DTVN.  Half of them don’t know about sponsored data.   You need tech support or loyalty.  I have had good luck with DTVN chat.  

 

Tutor

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10 Messages

3 y ago

@lizdance40

 

You were right, I contacted DIRECTV Now chat instead of AT&T and it appears to be fixed, they said they were having ALOT of issues with it. I am a little worried I will be charged for it in the future but they said they will have it resolved by then.

 

Thanks!

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