ATT Lies - Free HBO for Unlimited Plus Customers a deceptive Lie?
I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan.
ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps a couple weeks ago to set up a DIRECTV Now account, Linked it to my ATT Wireless Account. I noticed 2 weeks ago when I logged in there was a big banner saying get your free HBO, which I knew I was entitled too but never got around to setting up. In any case I contact support, they add my Unlimited discount of $15.00 off and CSR said he was adding HBO For Free and Confirmed I was entitled to free HBO. CSR gave me confirmation # ****. He gave me this confirmation and I requested transcript via email (I have never received this) I took screenshots of everything just in case. CSR told me HBO would be on in 30 mins, 2 hours later it was still not on. Contacted support again, CSR Confirmed after much explaining that I was eligible for it but since there was no way to add it in there system he would have to escalate but that it should be on withing a day or two. Here we are weeks later with nothing but continued lies and deceptive advertisement and not fulfilling what customers signed up for in their Mobility Plan.
[Per Guidelines: Keep it Relevant and Appropriate].
Whats even more disappointing is I worked for a company that worked for Legacy DIRECTV, we handled large commercial projects such as Hotels, Stadiums, Account Classification etc. I signed up for this plan on the advice of DIRECTV at AT&T own conference in Nashville Tennessee. DIRECTV would have never lied and not fixed the problem.