ATT IS THE WORST PHONE SERVICE OUT OF ALL OTHER PHONE SERVICES I HAVE USED... EVEN WORSE THAN "SECONDARY' Prepay SERVICES
I traveled literally ALL OVER the United States to over 10 different states and 80 different cities within those states... Large cities, small cities, medium and small towns, and country towns... AND EVEN CALLING A NUMBER ONLY 1 OR 2 MILES AWAY FROM ME... NO ONE could ever hear me when I used the phone over a 7 month period!! I thought it was the phone even though it was brand new... so I switched to a different phone, and it was the SAME (Edited per community guidelines)ty phone service. I only kept it for so long because I owed a lot of money on the phone, and they wouldn't let me cancel until I paid it off, and I hadn't had the money to do so for 7 months. Everyone I complained about this to, told me that they had the SAME issue when they used to have ATT!!! And that's why they switched to a new carrier!! So it's not just me!!! I paid over $80 per month for their unlimited internet and phone plan and didn't get (Edited per community guidelines)!! It was so bad that I had to buy a second phone from boost mobile to call people back on because I couldn't move my number over from ATT to my new service until after I paid off the balance I owed on the phone. And too many people/companies had that number. I never had issues with ANY other phone service and I have used at least 5!! They rig their phones to say they have 4 or 5 lines of service almost everywhere you go, but you get literally a half line of service!! They might hear you for 5 or 10 seconds at first, but then you start cutting in and out constantly! You can keep driving 1 block at a time for 500 miles and stop at each block and yet STILL no one, even 1 mile away, or even if you're talking to a friend who is driving directly behind you, can have a conversation with you!!! It's horrible!! I dont understand how they have customers!!
And then when I decided enough was enough and saved up enough money to pay the balance off of my phone, so that I can cancel this (Edited per community guidelines)ty service, even though they promised me in the beginning that my phone could easily be unlocked and used with another phone service in the future, when I tried to do an "unlock request" in my account after finding out the correct IMEI number that is on my phone, it said that the number was "invalid", which is not true. It's as though their website is rigged to keep people from being able to use their phone on a new service even though they paid for that phone fair and square!!! When I contacted Live Chat to ask them to do it for me since their website was being stupid, they keep moving you from department to department for about an hour, until finally a supervisor tells you that they are not able to do it for me. So how am I supposed to unlock the phone then?? So I called the number and waited on hold for an hour, as usual. Then ended up talking to about 8 different people who all argued with me that I have to do it myself online, even though I explained that it wouldn't work online. Finally after over 3 hours of my life wasted on this ONE thing, stressed as (Edited per community guidelines) out, and arguing with many dumbasses who didn't know how to do their job and had no idea what I was talking about, I was able to get a semi-intelligent american who understood english to finally help me. Ridiculous!!
DO NOT SWITCH TO ATT YOU WILL REGRET IT INCREDIBLY!! USE CRICKET OR BOOST FOR ONLY $30 PER MONTH ON AUTO PAY! ATT claims to be a "primary" service and better than the cheaper prepays but they're not at all they are FAAAARRRR worse!!
Their customer service is the worst service i have ever experienced in my life!!! EVERY SINGLE TIME I contact them by phone or live chat, the stupid (Edited per community guidelines) dont listen to ANYTHING I say, they just ASSUME and keep sending you to different people and making you explain your issue at least 3 or 4 times before finally getting it resolved, or sometimes you dont get it resolved at all, such as my case with trying to unlock my phone and cancel my ATT service!!!! HORRIBLE HORRIBLE HORRRIBLE!!!!! ASK ANYONE YOU KNOW WHO HAS HAD THEM IN THE PAST AND THEY WILL AGREE!!!!