Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need help understanding your bill?
astt's profile

4 Messages

Friday, September 29th, 2023 5:14 PM

ATT IS SCAM

I got an iPhone 14 pro with them and trade in my iPhone 11 pro.

They split both into 36 installments, the problem is that the ATT sign where I live is the worst, at my place is SOS almost the entire day.

To port out you need to pay off the phone, but then you lose all the trade in remaining installments... 

So, or you keep with them for 3 years or they rob your phone value! Basically they robbed my iPhone 11 pro, good luck!

Accepted Solution

Official Solution

ACE - Master

 • 

10.7K Messages

8 months ago

Since you have 30 days to send in the trade, and 14 days to return the new phone, the way to work it is to get the new phone and try it out to see if it works for you before you send them your trade.  The 30 days is from the time you activate the new phone.

As far as a lump sum discount on the balance owed, it doesn’t work like that.  Their goal is to lock you into keeping your service for 36 months.  If they gave you $1000, or $830, or whatever, off the balance of a new phone all at once, hardly anyone would stay.  That would be a sure money loser for AT&T.

ACE - Expert

 • 

27.8K Messages

8 months ago

So did you think they were going to give you your iPhone11 Pro back?  🤨

4 Messages

8 months ago

Of course not, I think they would discount the trade in value on the pay off, would make sense, don't you think?

(edited)

4 Messages

8 months ago

Why hardly anyone would stay, is their service so bad that they need to lock people to stay using it?

If for any reason you move from one city to another, do you have to keep with them even if the sign doesn't work?

Keep paying for a bad service doesn't make any sense...

Community Support

 • 

232.2K Messages

8 months ago

Hi @astt, we’re here to provide you the information you need regarding the trade-in credits, and this is not the experience we want you to have with us.

 

To answer your question, if you pay off your device, you'll lose your promotional credits as you need to be on an installment plan to receive monthly promotional credits.

 

Let's address your poor cellular data signal! We recommend power cycling your device and reinserting your SIM card to reset your device.

 

Also, reset your network settings to refresh your network by going to Settings > General > Reset > Reset Network Settings on your device. Here is also our Troubleshoot and Resolve Tool to help fix phone call service and cellular data connection. Go to Fix an Issue > Connection > Phone calls /call & data quality.

 

We hope this helps! Reach back to us if you have additional questions!

 

Thank you for contacting AT&T Community & Forums!
Antony, Community Specialist

(edited)

ACE - Sage

 • 

117.6K Messages

8 months ago

@astt 

AT&T doesn't get your trade-in phone. And if you mailed it they never even saw it.

Trade in phones go to a third party called Assurant Mobile.  

The only thing AT&T gets out of it is the 36 months that you have to pay them for unlimited data, or you have to pay off the phone.

As @dwill05  correctly wrote, you had 14 days to return the phone and go back to your previous carrier. You had 30 days to trade in your old phone. You should have taken advantage of these two windows and use them to go back to your other service provider.

Now you're only option is to pay off the phone in full in order to unlock it and leave AT&T.

This is not a scam, it's the same way the promotions work on other service providers. You just didn't take advantage of the return window and the longer trade-in window. Not AT&T's fault

ACE - Sage

 • 

117.6K Messages

8 months ago

@ATTHelp  Antony, let's not rub salt in the wound. 

4 Messages

8 months ago

NP, I did pay off, and I'll make sure to never use att poor service again!

1 Message

8 months ago

I wouldn't say they are a scam.  They aren't exactly honest.  I didn't think to ask about the terms for getting the phone.  They hit us up to switch to them when we had DSL installed.  You are stuck for 36 months when the other carriers are 24 months.  They should tell you that.  I should have asked but I was half asleep that Saturday when the sales rep supposedly came to make sure the install went smoothy.  We only knew about an installer coming that day.

ACE - Sage

 • 

117.6K Messages

8 months ago

@SleepyD7 

Verizon is 36 month installments just like AT&T.  

T-Mobile recently went back to a 24-month agreement. But they originated the 36 month agreement.

And since all of them published their offers online for anyone to read, why doesn't anyone read the offer before engaging in a new service provider?  

Compared to Verizon (my current service provider) AT&T does a much better job of publishing absolutely everything that's involved so that you know what you're getting into.   

And if you don't read it about ahead of time you do have the opportunity to read before you walk out of the store with a new phone. Including the terms of the 36-month commitment, what happens if you cancel, how the credits are paid out on your bill, and the 14-day return window in case you don't like the phone or the service.

This information is presented to you either by email, on a tablet in a store, or a physical piece of paper. If you don't bother to read it, *or if you sign something without reading it*, that does not negate the fact that you agreed to the deal.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.