AT&T is like the mafia
I pay nearly $700 monthly for all AT&T services including wireless, TV and internet but if I have an issue it’s never resolved and their employees are very sarcastic. I recently had a phone damaged and had to make a claim with their insurance carrier Asurian. I pay $15 a month to have the insurance but have to pay a $200 deductible to repair/replace a phone. I got an email telling me they would send an agent to my home to replace the phone on a Saturday evening. They never arrived. I never heard from them. On Monday I contact them again and they offer no apology but are very sarcastic. They give me another late evening appointment.
I would think as much as I pay I would get better service. I tried to get the military discount since retired Marine Corps but the process is impossible and I gave up.