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RolyDelRio's profile

New Member

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10 Messages

Monday, April 17th, 2023 8:23 PM

Closed

AT&T is keeping me hostage…

I have had a terrible experience with AT&T and now they’re making it very difficult for me to leave. I have never endured this with a phone company before. Let me explain:

I decided to open up a new line for a business I plan to eventually open and to get more acclimated with the Android OS, since I am very into programming and haven’t used an Android in years. Thought it’d be nice to play around, learn a bit and maybe program new apps, so I got the Pixel 6A as a promotion they were running. Unfortunately major life events occurred, some pleasant, someone very not so pleasant… some tragic. Too much has been on my plate, and unfortunately money isn’t one of those things:  I simply can’t afford the other line.

But I kind of knew this before going into this. Which is why I applied for the affordable care credit which was approved right away (this was back in November), but they said it would take a couple of billing cycles to activate on my account. Nothing was ever done until I called in and stayed in the phone for 3 hours until they fixed this problem once and for all.

This has left such a bad taste in my mouth. Also all the times I called in with billing problems cause the bill was too high, no one even cared to offer me a better affordable plan. This whole time I thought I was on the most affordable option (instead I was in the most premium). These people are sneaky crooks!

Now I got a great deal fromXfinity but I can’t transfer out neither of my lines because I owe too much on the phones. I want to return the Pixel back to ATT  but it’s not eligible for porting out. So now I’m stuck with 2 lines possible 3!!! I’m soo over AT&T. 

Accepted Solution

ACE - Expert

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35.5K Messages

1 year ago

I'm sorry you've had financial difficulties and the problem you had getting the ACP enabled.

However, AT&T is expecting you to adhere to the commitments you made when you signed up.  You can't unlock a phone that is on an installment plan or attached to an account that is past due.  IIRC, the FCC requires that you be able to port a number even if you owe money on it, but they can keep the phone from being unlocked until you pay it off.

ACE - Expert

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27.8K Messages

1 year ago

Return window is 14 days.

New Member

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10 Messages

1 year ago

@skeeterintexas That's what I thought. I'm only repeating what the last TWO agents mentioned. There must be a loophole or something that can be done between 14-90 days because I didn't make that part up.  But anyway I'm beyond that.  And regardless, I still think this needs individual evaluation by upper management considering all other factors. They can't expect these rules to be the same in every situation. I'm sorry, I feel this strongly about it... but it's been building up...they have been terrible to me.

ACE - Sage

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117.6K Messages

1 year ago

One thing about AT&T they published absolutely everything online. The website includes the cost of phones, whatever deals are available and the cost of service plans. There is absolutely no reason that you couldn't look at ATT.com and your bill and change plans to the starter plan.  

There's also plenty of information if you Google AT&T and the ACP, which would have told you exactly how to apply for the government credit, and get it applied to your AT&T account without 6 months delay.

The affordable connectivity plan credits your account with $30.  Not much of a dent on a 2 line plan.

Far less than you owe on more than one phone. In fact even on the starter plan it is not enough to cover the cost of one phone line.  

Once you go into default, AT&T is not only going to want service cost they may also  want the remaining cost of all of the phones. So yes $600 easily on a $429 phone.  

I'm sorry for your troubles. Times are hard and financial troubles are to be expected. We should all be planning for disaster, unfortunately 

Community Support

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232.1K Messages

1 year ago

Hello RolyDelRio, we're here to help you with reviewing your billing.


Let's meet in a Direct Message, so that we can review your account. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


Looking forward to speaking with you.

Carlton, AT&T Community specialist

New Member

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10 Messages

1 year ago

@formerlyknownas I’m sorry I wasn’t as informed as you all are. The bunch of you are like AT&T Avengers, what gives… Im spending more time explaining and defending myself to strangers when AT&T. I called them asking for a resolution to help work this problem out. You can’t tell me that I don’t deserve some consideration. I’m wasting my breath here with you guys… where the heart.

ACE - Expert

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27.8K Messages

1 year ago

I've been with AT&T since 1972....from home phone to wireless to internet.  The same policy applies regardless if you've been a customer for 50 years or 5 months.

One of the biggest mistakes customers make is not doing their own research. 

Caveat Emptor and

ACE - Sage

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117.6K Messages

1 year ago

You don't have to be as informed as us. All you have to do is read and use Google.

Why on earth do you think you deserve more consideration than absolutely everyone else out there?   Maybe other people who were a little more fiscally responsible and didn't get themselves into debt with more than one phone line and a phone that they didn't need but just wanted?  

I'm not going play the tune to the whole country song that was my first marriage. But: divorce, car stolen, dog run over, lost my job. Had to sell everything I had of value to pay off the debts that he left me with. 

No one gets the fiddle out to play the sad song for you. They expect you to pick yourself up dust yourself off and figure out how to pay it all off.   

New Member

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10 Messages

1 year ago

@skeeterintexas Okay this is turning into something it's really not. I'm not an (Edited per community guidelines). I did my research and I had an idea of what I was goin to be spending. AT&T MESSED UP, they kept my account with BOTH lines on a Premium plan for four months instead of what I wanted from the beginning... basic wireleess plan with my ACP credit.. . now I don't want to do this anymore if you are all just going to tell me all the ways I was wrong and all the things i shouldve done.  Like I said, life happened. This is making me upset. Goodnight.

(edited)

New Member

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5 Messages

10 months ago

It is not just about financial hardships. I have paid off my phone, paid off my plan, paid for early payment (lol) and still cannot seem to get rid of ATT. Yes, I have called multiple times to India and even received a cancellation email (asked the employee not to disconnect our phone call before I received it, knowing ATT). Still I receive monthly bills for a service I do not have. I expect legal complications soon. 14 hours on the phone with a phone company. Laughing.

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