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New Member

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1 Message

Mon, Jul 20, 2020 3:57 PM

ATT IRU Discount Verification

I have received 3 e-mails asking for employment verification or we will lose our discount.  We changed our wireless plan 2 weeks ago when we purchased new phones.  We signed up to get the military discount as my husband is a veteran with a military card.  Why am I getting e-mails asking for employee verification for a discount?  The representative at the store took pictures of his military ID and submitted.  Is this not all that is needed to get the discount?  Also, there is no place on the e-mail to respond so I'm not even sure how to respond to the e-mail - if I need to.  Can someone please help?  Thank you!!

ATTHelp

Community Support

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176.3K Messages

1 y ago

Hello @fiddlerswife,

 

We're sorry to hear about this confusion that you've been experiencing with the current status of your military discount enrollment.

 

We recommend that you either visit, or contact the AT&T store that assisted you signing up for our military discount to verify the current status of your enrollment.

 

If you prefer you can also Sign up for your military discount online at the link provided.

 

Hope this helps!

Sean, AT&T Community Specialist

New Member

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1 Message

7 m ago

The question was not answered. "fiddlerswife" was asking if an email they received was legitimate ATT request for information.

Also, they stated that they have already signed up for the military discount at an ATT store. Why would you suggest that they sign up online?

I also applied for a military discount and I also received this particular email. The email is a scam. Do not reply to it. Call ATT customer service (611 on cell phone) if you need to check the status of you application. BTW: it's a good idea to followup. I applied online and it didn't take. I had to visit an ATT store (authorized company store) to get this straightened out.

ATTHelp

Community Support

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176.3K Messages

6 m ago

Email scam messages are a hassle, @!

 

Let's look into that for you! Thank you for providing the info regarding not only steps to verify the status of your employment discount request, but alerting others that that particular email you received, which claimed to be from AT&T, is fraud.

 

We recommend following these steps to report and delete that email while learning ways to guard your information from scammers and simultaneously recognize their email messages.

 

Hope you enjoy the rest of your week!

 

Lar, AT&T Community Specialist

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