AT&T has failed me
I have been having an ongoing issue with my AT&T wireless account that is now forcing me to start looking into switching carriers. Ever since I had my number ported over to an account that I had with AT&T, I have nothing but issues with that line. For some reason, the network is seeing my phone/device as something other than what it is. Which prevents me from using all of the features that I'm paying for, and won't allow me to add more paid services or to upgrade the device on the problematic line. I have had 3-4 CR cases created by customer service with no resolution. Not a single call or email to inform me of any findings. One lost customer will not be the end to AT&T, but where has customer service gone in todays world. How can this fairly easy issue go so long in not being resolved. Is there truly no way to fix this? Is there not one single IT support who know how to fix an issue with the network they built?
Issue's I've been having:
My Caller ID info is incorrect, when I call other they get a name that is not mine
Wifi calling does not work
Call protect and mobile security services won't work
visual voicemail wasn't working, its the only feature customer service could bring back
I cannot upgrade my phone to something new, order fails to go through
IMEI has been repeated reentered, network still defaults my line to a new version iPhone.