ATT has been charging my credit card wrongly

Hello Guys,

You all must know what one has to go through when you deal with company like ATT 

This is not only insane but illogical and it is making me really upset. So if I don't get any resolution soon I may have to take a legal course.

My story is simple- went to ATT kios,  signed up with a sales guy for new lines.  But when I received paperwork I realised what the sales guy had promised was totally different than what I see in their contract. So I felt cheated hence decided to cancel the order the very next day. I was told that the devices has been shipped already hence it can't be canceled.

So when I received the package we did not accept it and requested that it goes back to the shipper. In fact, got email confirmation stating they received the package as is and they would be processing full refund.

Now the real but completely illogical and unethical thing for ATT to do is keep charging my credit card on and on even though phones were never activated.

The worst part it that I may have called customer service, promotion Dept sent several emails to different personals within ATT etc requesting resolution but all in vein.

As a last resort for this mal practice and rip-off I have no other option but to go to consumer court or approach any organization for arbitration.

Hopefully someone responsible from ATT reads this serious and genuine concern and tries to react positively on urgent basis as I can't anymore.

Regards,

Piyush Sanghavi