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Sun, Oct 18, 2020 9:24 PM

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AT&T Extends Relief to Customers Impacted by Hurricane Zeta

AT&T is extending relief to AT&T Wireless and AT&T PREPAID customers who are in areas impacted by Hurricane Zeta. We are working around the clock to keep people connected and help them recover from this storm.

For the very latest information on AT&T's relief efforts and how you can Text-to-Donate, please refer to AT&T Extends Relief to Customers Impacted by Hurricane Zeta.

 

AT&T encourages customers to consider the following recommendations:

 

Customer Tips

  • Keep your mobile phone battery charged. Have another way to charge your phone like an extra battery, car charger or device-charging accessory.
  • Keep your mobile devices dry.  Keep it safe from the elements by storing it in a baggie or some other type of protective covering.
  • Program all of your emergency contact numbers and e-mail addresses into your mobile phone. Numbers should include the police department, fire station and hospital, as well as your family members.
  • Camera phones provide assistance. If you have a camera phone, take, store and send photos and video clips of damage to your insurance company.

Business Tips

  • Set up a call-forwarding service to a backup location. Set up a single or multiple hotline number(s) for employees, their families, customers and partners so they all know about the business situation and emergency plan.
  • Back up data to the Cloud. Routinely back up files to an off-site location.

Things to Remember

  • AT&T Service Outages. If you need to report a loss of service or check on a possible outage, we can help you.
  • Text messaging. During an emergency situation, text messages may go through more quickly than voice calls.
  • Be prepared for high call volume. During an emergency, the increased calling volume may create network congestion. If you can’t get a call through, hang up, wait several seconds and then try the call again.

Additional information and tips for disaster preparedness can be found at AT&T Disaster Relief and Network Recovery and Inclement Weather - Be Prepared.

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