AT&T Employee Discount
I am an AT&T employee and have been trying to use the self service website to add my employee discount to my wireless service. I was previously a USPS employee and had that discount on my account until I went to work for AT&T. I have been able to successfully log in to the self service site. I can then select my wireless account, but when I hit the update button I get an error that reads "System Error - We are experiencing a temporary system error that prevents us from processing your request. Please wait a few moments and try again later." I have been trying again "later" for a week now and it still gives me the same error. I have visited an AT&T wireless store, and also spoke on the phone with AT&T wireless customer service. They transfered me multiple times and were unable to get it figured out. They did get my USPS discount removed, but I am still unable to get my AT&T discount added. One CSR believed it was because I had a unified account but was unable to get my discount added. I know of multiple people who have recently been able to use the same site to get their discount added to their account. I would really appreciate any help. Thank you.
ACE - Expert
7 years ago
When you say unified account do you mean combined billing? If so, that is probably the issue. There is a special employee discount number, have you called that?
7 years ago
Yes, combined billing. I have tried to get a number, but haven't been successful in obtaining it.