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New Member

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25.7K Messages

Tuesday, May 17th, 2016 7:28 PM

AT&T does not honor its promotional BOGO offer.

Mid december 2015 i was given a promotional BOGO offer by customer retention team.
I was told that they will be charging for both the lines for 3 months and on 4th month i'll get the credit and later on it will be just one phone charge.
It NEVER happened and as of now i have called them 14 times since March 2016 but no resolution....
Their argument is that this offer was only for the new customer or if you upgrade your line and i did neither.
My question is that if i was not eligible how come they offered me this promotion at first place???i originally had no idea about this promotion and never asked for any promotions but rather ATT rep. gave me this offer upfront when i called them in dec 2015.

If this was a mistake from their side why should i pay for their mistakes...ATT makes the terms/conditions ....ATT gives the offer and later ATT denies the same offer...how silly is that.....

I had better offer from T-Mobile but since i was given this offer i decided to stick with ATT and this was biggest mistake of my life...they are the liars and cheaters...i dont know where to escalate this issue.......

Teacher

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6 Messages

7 years ago

I will be filing a criminal case for deceptive business practices. Here is the TN law regarding that crime. Pay particular attention to number 5 because it applies to AT&T. 2010 Tennessee Code Title 39 - Criminal Offenses Chapter 14 - Offenses Against Property Part 1 - Theft 39-14-127 - Deceptive business practices. 39-14-127. Deceptive business practices. (a) A person commits an offense who, with intent to deceive, in the course of business: (1) Uses or possesses for use a false weight or measure, or any other device for falsely determining or recording any quality or quantity; (2) Sells, offers or exposes for sale, or delivers less than the represented quantity of any commodity or service; (3) Takes or tends to take more than the represented quantity of any commodity or service when as buyer the person furnished the weight or measure; (4) Sells, offers or exposes for sale adulterated or mislabeled commodities; (A) “Adulterated” means varying from the standard of composition or quality prescribed by or pursuant to any statute providing criminal penalties for such variance or set by established commercial usage; and (B) “Mislabeled” means varying from the standard of disclosure in labeling prescribed by or pursuant to any statute providing criminal penalties for such variance or set by established commercial usage; (5) Makes a false or misleading statement in any advertisements addressed to the public or to a substantial segment thereof for the purposes of promoting the purchase or sale of property or services; (6) Makes false or deceptive representations in any advertisement or solicitation for services or products that those services or products have sponsorship, approval, affiliation or connection with a bank, savings and loan association, savings bank or subsidiary or affiliate thereof; or (7) Uses the name or logo of any bank, savings and loan association, savings bank or subsidiary or affiliate thereof, without the express written consent of the person whose name is used. (b) “Commodity,” as used in this section, means any tangible or intangible personal property. (c) Deceptive business practices is a Class B misdemeanor.

ACE - Expert

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23.9K Messages

7 years ago

Fed law supercedes state law in this case but the way. And try proving that... att can and will stand behind there terms of service. Which as I said the Supreme Court made iron clad years ago.

Teacher

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6 Messages

7 years ago

It's funny how you are telling the customers that it's just too bad for them and that there's nothing they can do. However this forum will serve as evidence that you agree there is an issue in the way the promotion was done because you have yet to address anything about the promotion only that we can't take action.

..

UPDATE
After taking GLIMMERMAN76 advice and rereading the terms of service, it does state that any claims or disputes will be handled through arbitration. However it does not state that you cannot file a criminal case when a criminal act has been committed. I would advise everyone else who has had this issue to check your state laws regarding deceptive business practices because AT&T cannot stop you from filing a criminal complaint against them.

ACE - Expert

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23.9K Messages

7 years ago


@bthornton84 wrote:
It's funny how you are telling the customers that it's just too bad for them and that there's nothing they can do. However this forum will serve as evidence that you agree there is an issue in the way the promotion was done because you have yet to address anything about the promotion only that we can't take action.

..

UPDATE
After taking GLIMMERMAN76 advice and rereading the terms of service, it does state that any claims or disputes will be handled through arbitration. However it does not state that you cannot file a criminal case when a criminal act has been committed. I would advise everyone else who has had this issue to check your state laws regarding deceptive business practices because AT&T cannot stop you from filing a criminal complaint against them.

@bthornton84

 

considering I'm not a ATT employee what I say has no bearing on what ATT does.  I am a customer just like you.

 

I looked into the statue you posted.  You cant prove they had intent to do you wrong.  All the promos stated you needed a 30 month next agreement.  I am getting my credits because of that.  Best buy tried to do 24 and I made them redo it.  I do think ATT could handle problems like yours better but that is whole different can of worms.

 

Even if you file a criminal case a DA has to agree to file charges.  Criminal and Civil are to very very different beasts.

Teacher

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6 Messages

7 years ago

Intent can be established in many ways, including willful neglect to properly train employees as well as false and misleading statements made during a transaction. I believe it would be a defense if it was a accidental mistake made by an employee, however AT&T's lack of attention to this issue and chosing not to rectify the situation will show that they approve of the actions of their employees. This is no different than the current Wells Fargo scandal. The employees told customers one thing but actually did alot of other things that were not conveyed to the customer. I was told I was getting a BOGO promtion and all the details involved. The employee however decided to sign me up on a different plan without conveying to me that it was not the BOGO. I don't see Wells Fargo denying wrong doing as AT&T is. 

ACE - Expert

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23.9K Messages

7 years ago


@bthornton84 wrote:

Intent can be established in many ways, including willful neglect to properly train employees as well as false and misleading statements made during a transaction. I believe it would be a defense if it was a accidental mistake made by an employee, however AT&T's lack of attention to this issue and chosing not to rectify the situation will show that they approve of the actions of their employees. This is no different than the current Wells Fargo scandal. The employees told customers one thing but actually did alot of other things that were not conveyed to the customer. I was told I was getting a BOGO promtion and all the details involved. The employee however decided to sign me up on a different plan without conveying to me that it was not the BOGO. I don't see Wells Fargo denying wrong doing as AT&T is. 


@bthornton84

 

Still does not solve your problem.  My suggestion is arbitration to atleast get them to give you a credit for the free phone.  You wont get money from a criminal case.  ATT could get fined but the state gets that.

Teacher

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6 Messages

7 years ago

I've called them and proven my case and shown my receipts. I met every qualification for the promo including my wife having to cancel her phone number and activate a new number to qualify. I have opened 2 separate tickets with AT&T and they have pretty much said too bad. I told them they could give me a $30 credit every month for the next 2 years. I don't care I just wanted them to honor what I was sold. However they have refused to do so. My wife is not from where we live so she lost precious contact with people who only had her old number to contact her. We could have kept her old number and just upgraded her phone if we wanted to pay for both of the phones like AT&T is making us do. 

ACE - Expert

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23.9K Messages

7 years ago

follow the TOS and file for arbitration.  

Tutor

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9 Messages

7 years ago

They did the same thing to me! 

 

[Legal discussions are not permitted per the Guidelines]

ACE - Sage

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115.9K Messages

7 years ago

@lied2byTHEM

You agreed to arbitration when you signed up.

 

 

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