AT&T does not honor its promotional BOGO offer.

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@bthornton84 wrote:
It's funny how you are telling the customers that it's just too bad for them and that there's nothing they can do. However this forum will serve as evidence that you agree there is an issue in the way the promotion was done because you have yet to address anything about the promotion only that we can't take action.

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UPDATE
After taking GLIMMERMAN76 advice and rereading the terms of service, it does state that any claims or disputes will be handled through arbitration. However it does not state that you cannot file a criminal case when a criminal act has been committed. I would advise everyone else who has had this issue to check your state laws regarding deceptive business practices because AT&T cannot stop you from filing a criminal complaint against them.

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@bthornton84

considering I'm not a ATT employee what I say has no bearing on what ATT does.  I am a customer just like you.

I looked into the statue you posted.  You cant prove they had intent to do you wrong.  All the promos stated you needed a 30 month next agreement.  I am getting my credits because of that.  Best buy tried to do 24 and I made them redo it.  I do think ATT could handle problems like yours better but that is whole different can of worms.

Even if you file a criminal case a DA has to agree to file charges.  Criminal and Civil are to very very different beasts.

Intent can be established in many ways, including willful neglect to properly train employees as well as false and misleading statements made during a transaction. I believe it would be a defense if it was a accidental mistake made by an employee, however AT&T's lack of attention to this issue and chosing not to rectify the situation will show that they approve of the actions of their employees. This is no different than the current Wells Fargo scandal. The employees told customers one thing but actually did alot of other things that were not conveyed to the customer. I was told I was getting a BOGO promtion and all the details involved. The employee however decided to sign me up on a different plan without conveying to me that it was not the BOGO. I don't see Wells Fargo denying wrong doing as AT&T is. 

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@bthornton84 wrote:

Intent can be established in many ways, including willful neglect to properly train employees as well as false and misleading statements made during a transaction. I believe it would be a defense if it was a accidental mistake made by an employee, however AT&T's lack of attention to this issue and chosing not to rectify the situation will show that they approve of the actions of their employees. This is no different than the current Wells Fargo scandal. The employees told customers one thing but actually did alot of other things that were not conveyed to the customer. I was told I was getting a BOGO promtion and all the details involved. The employee however decided to sign me up on a different plan without conveying to me that it was not the BOGO. I don't see Wells Fargo denying wrong doing as AT&T is. 

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@bthornton84

Still does not solve your problem.  My suggestion is arbitration to atleast get them to give you a credit for the free phone.  You wont get money from a criminal case.  ATT could get fined but the state gets that.

I've called them and proven my case and shown my receipts. I met every qualification for the promo including my wife having to cancel her phone number and activate a new number to qualify. I have opened 2 separate tickets with AT&T and they have pretty much said too bad. I told them they could give me a $30 credit every month for the next 2 years. I don't care I just wanted them to honor what I was sold. However they have refused to do so. My wife is not from where we live so she lost precious contact with people who only had her old number to contact her. We could have kept her old number and just upgraded her phone if we wanted to pay for both of the phones like AT&T is making us do. 

follow the TOS and file for arbitration.  

They did the same thing to me! 

[Legal discussions are not permitted per the Guidelines]

@lied2byTHEM

You agreed to arbitration when you signed up.