AT&T does not honor its promotional BOGO offer.

​Hello

Thank you for reaching out to the AT&T Community Forums!

I’m sorry to hear you’re having issues with the recent BOGO promotion! This is not the experience we want any of our customers to have with any of our services or promotions!

We’ll be more than happy to review your account and discuss any and all alternatives available to you. Please send us a private message by clicking on this link and include your full name and a good contact number where we can reach you.

We look forward to working with you to resolve your issue!

Tim, Community Specialist

@diodela.  

If you had fulfilled all the requirements of the BOGO offer, you would automatically get the credits on the one line.

The December BOGO was limited to 4 phones, iPhone 6s, Samsung Galaxy s6, s6 Edge and Note 5.  Both phones had to be the same model

One line had to be new to ATT.  

The phones had to be financed with Next 24 for 30 installments total.

The offer was not a 'scam'.   But the terms were specific and if not followed the credits are not given.

It is a training issue that ATT needs to address.

You can send a private message about your experience to @ATTMobilityCare and see what they will do for you.  

Scam scam. People we all have been part of a horrible lie. I moved from metro to my gfriend's account when the offer came up. So every bill is more than we were told. No re-imbursment so far. And many many phone calls to att and every time is a different story. Whether is the sales people or their hidden contract clauses. This is designed to mislead the costumers. So far I have contacted a few people from the consumer affairs 

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So it is now July 12th. I have been trying to resolve this since March.  This is a scam.  In my case.  I qualified for all the items.  The problem is that BestBuy put me in a 20 month instead of 24 or 30.  Nothing I had control over.  They made the mistake.  But I only learned this as of yesterday.  ATT said too bad too sad.  The rep said I should write the president, and perhaps I will get a response.  But we know that would go nowhere.  Contacted my local best buy and the manager is working on it.  Fingers crosssed he will fix it.  But clearly this had to be done by only very trained people because there was too many other requirements.

I also have had an issue with the Samsung bogo. I purchased 2 phones and even cancelled one line to add a new line so I would qualify. I was told I would be charged for the first 3 months then I would be reimbursed that money and not charged anymore for the free phone. However 5 months later I'm still not getting my credit for the free phone. I contacted customer support and they told me that the AT&T representative signed me up for a 24 month installment rather than the required 30 month installment that is required to get the credit for the free phone. AT&T has admitted that it was their fault I was signed up on the wrong plan however they say they can't fix this. I believe this situation has happened to many people involved with AT&T. Whether it be a lack of training to the sales associates or unintentional oversight to save money these situations definitely fall under deceptive business practices.

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