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New Member

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25.7K Messages

Tue, May 17, 2016 7:28 PM

AT&T does not honor its promotional BOGO offer.

Mid december 2015 i was given a promotional BOGO offer by customer retention team.
I was told that they will be charging for both the lines for 3 months and on 4th month i'll get the credit and later on it will be just one phone charge.
It NEVER happened and as of now i have called them 14 times since March 2016 but no resolution....
Their argument is that this offer was only for the new customer or if you upgrade your line and i did neither.
My question is that if i was not eligible how come they offered me this promotion at first place???i originally had no idea about this promotion and never asked for any promotions but rather ATT rep. gave me this offer upfront when i called them in dec 2015.

If this was a mistake from their side why should i pay for their mistakes...ATT makes the terms/conditions ....ATT gives the offer and later ATT denies the same offer...how silly is that.....

I had better offer from T-Mobile but since i was given this offer i decided to stick with ATT and this was biggest mistake of my life...they are the liars and cheaters...i dont know where to escalate this issue.......

Community Support

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15.2K Messages

6年前

​Hello

 

Thank you for reaching out to the AT&T Community Forums!

 

I’m sorry to hear you’re having issues with the recent BOGO promotion! This is not the experience we want any of our customers to have with any of our services or promotions!

 

We’ll be more than happy to review your account and discuss any and all alternatives available to you. Please send us a private message by clicking on this link and include your full name and a good contact number where we can reach you.

 

We look forward to working with you to resolve your issue!

 

Tim, Community Specialist

Contributor

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1 Message

6年前

I can see that I am not the only one who is having problems with AT&T and their supposed BOGO promotion. And the bad thing is I was eligible for the promotion and they still do not uphold their offer. It's really disappointing that I had to choose a network that was so misleading, and unhelpful in resolving the problem. The service agents are kind and professional but do not know how to resolve the problems either. It's very stressful as a person trying to start their credit and career to have to deal with this arbitrary run around.
Im glad I signed two years of my financial life away to such a scam.

ACE - Sage

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98.5K Messages

6年前

@diodela.  

 

If you had fulfilled all the requirements of the BOGO offer, you would automatically get the credits on the one line.

 

The December BOGO was limited to 4 phones, iPhone 6s, Samsung Galaxy s6, s6 Edge and Note 5.  Both phones had to be the same model

 

One line had to be new to ATT.  

 

The phones had to be financed with Next 24 for 30 installments total.

 

 

Contributor

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1 Message

6年前

I have also been dealing with what appears to have been a scam, misrepresentation of their services or poor training on behalf of such a large company. In its hast to sell at the busiest time in the shopping season they neglected to remember the customer/consumer. We were not given the details of this bogo offer but simply "yes" 'd to death for the sale. Leaving the customer/consumer to have to make countless calls to customer service who offers little to no assistance on the matter for months. This is frustrating especially to a long time customer.

ACE - Sage

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98.5K Messages

6年前

The offer was not a 'scam'.   But the terms were specific and if not followed the credits are not given.

It is a training issue that ATT needs to address.

 

You can send a private message about your experience to @ATTMobilityCare and see what they will do for you.  

 

 

Contributor

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2 Messages

6年前

Scam scam. People we all have been part of a horrible lie. I moved from metro to my gfriend's account when the offer came up. So every bill is more than we were told. No re-imbursment so far. And many many phone calls to att and every time is a different story. Whether is the sales people or their hidden contract clauses. This is designed to mislead the costumers. So far I have contacted a few people from the consumer affairs 

 

[Edited to comply with Guidelines]

Contributor

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1 Message

6年前

I share the frustrations posted here, and have had a very similar experience. Every time I call or chat AT&T, I get a new story. First they said I had to pay for the second phone for 3 months, then I'd get a lump sum back ($75). The next month I was told we had to wait 4 months. Then 5. The employees were never able to resolve it. One rep got his manager involved and I got a $50 credit...but by this time I was owed $150. The rep claimed he would open a ticket for my issue, but I never received anything. After I didn't drop the issue, he started telling me it was a crazy day at the office and they were having technical difficulties. This month my bill is still wrong and we are still being charged for both phones. I feel like AT&T is trying to wear me down until I give up and just pay it, since it's such a hassle to contact them every month. I do feel very deceived and like I was over promised a lot of things. If I could get out of this contract without paying an arm and a leg, I would...

Contributor

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1 Message

6年前

So it is now July 12th. I have been trying to resolve this since March.  This is a scam.  In my case.  I qualified for all the items.  The problem is that BestBuy put me in a 20 month instead of 24 or 30.  Nothing I had control over.  They made the mistake.  But I only learned this as of yesterday.  ATT said too bad too sad.  The rep said I should write the president, and perhaps I will get a response.  But we know that would go nowhere.  Contacted my local best buy and the manager is working on it.  Fingers crosssed he will fix it.  But clearly this had to be done by only very trained people because there was too many other requirements.

Teacher

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6 Messages

6年前

I also have had an issue with the Samsung bogo. I purchased 2 phones and even cancelled one line to add a new line so I would qualify. I was told I would be charged for the first 3 months then I would be reimbursed that money and not charged anymore for the free phone. However 5 months later I'm still not getting my credit for the free phone. I contacted customer support and they told me that the AT&T representative signed me up for a 24 month installment rather than the required 30 month installment that is required to get the credit for the free phone. AT&T has admitted that it was their fault I was signed up on the wrong plan however they say they can't fix this. I believe this situation has happened to many people involved with AT&T. Whether it be a lack of training to the sales associates or unintentional oversight to save money these situations definitely fall under deceptive business practices.

 

[Legal discussions are not permitted per the Guidelines]

GLIMMERMAN76

ACE - Expert

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23.4K Messages

6年前

Read your terms is service..... you canto sue att let alone do a class. Arbitration is what you are required to do. Scotus made this iron clad.

Teacher

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6 Messages

6年前

I will be filing a criminal case for deceptive business practices. Here is the TN law regarding that crime. Pay particular attention to number 5 because it applies to AT&T. 2010 Tennessee Code Title 39 - Criminal Offenses Chapter 14 - Offenses Against Property Part 1 - Theft 39-14-127 - Deceptive business practices. 39-14-127. Deceptive business practices. (a) A person commits an offense who, with intent to deceive, in the course of business: (1) Uses or possesses for use a false weight or measure, or any other device for falsely determining or recording any quality or quantity; (2) Sells, offers or exposes for sale, or delivers less than the represented quantity of any commodity or service; (3) Takes or tends to take more than the represented quantity of any commodity or service when as buyer the person furnished the weight or measure; (4) Sells, offers or exposes for sale adulterated or mislabeled commodities; (A) “Adulterated” means varying from the standard of composition or quality prescribed by or pursuant to any statute providing criminal penalties for such variance or set by established commercial usage; and (B) “Mislabeled” means varying from the standard of disclosure in labeling prescribed by or pursuant to any statute providing criminal penalties for such variance or set by established commercial usage; (5) Makes a false or misleading statement in any advertisements addressed to the public or to a substantial segment thereof for the purposes of promoting the purchase or sale of property or services; (6) Makes false or deceptive representations in any advertisement or solicitation for services or products that those services or products have sponsorship, approval, affiliation or connection with a bank, savings and loan association, savings bank or subsidiary or affiliate thereof; or (7) Uses the name or logo of any bank, savings and loan association, savings bank or subsidiary or affiliate thereof, without the express written consent of the person whose name is used. (b) “Commodity,” as used in this section, means any tangible or intangible personal property. (c) Deceptive business practices is a Class B misdemeanor.
GLIMMERMAN76

ACE - Expert

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23.4K Messages

6年前

Fed law supercedes state law in this case but the way. And try proving that... att can and will stand behind there terms of service. Which as I said the Supreme Court made iron clad years ago.

Teacher

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6 Messages

6年前

It's funny how you are telling the customers that it's just too bad for them and that there's nothing they can do. However this forum will serve as evidence that you agree there is an issue in the way the promotion was done because you have yet to address anything about the promotion only that we can't take action.

..

UPDATE
After taking GLIMMERMAN76 advice and rereading the terms of service, it does state that any claims or disputes will be handled through arbitration. However it does not state that you cannot file a criminal case when a criminal act has been committed. I would advise everyone else who has had this issue to check your state laws regarding deceptive business practices because AT&T cannot stop you from filing a criminal complaint against them.
GLIMMERMAN76

ACE - Expert

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23.4K Messages

6年前


@bthornton84 wrote:
It's funny how you are telling the customers that it's just too bad for them and that there's nothing they can do. However this forum will serve as evidence that you agree there is an issue in the way the promotion was done because you have yet to address anything about the promotion only that we can't take action.

..

UPDATE
After taking GLIMMERMAN76 advice and rereading the terms of service, it does state that any claims or disputes will be handled through arbitration. However it does not state that you cannot file a criminal case when a criminal act has been committed. I would advise everyone else who has had this issue to check your state laws regarding deceptive business practices because AT&T cannot stop you from filing a criminal complaint against them.

@bthornton84

 

considering I'm not a ATT employee what I say has no bearing on what ATT does.  I am a customer just like you.

 

I looked into the statue you posted.  You cant prove they had intent to do you wrong.  All the promos stated you needed a 30 month next agreement.  I am getting my credits because of that.  Best buy tried to do 24 and I made them redo it.  I do think ATT could handle problems like yours better but that is whole different can of worms.

 

Even if you file a criminal case a DA has to agree to file charges.  Criminal and Civil are to very very different beasts.

Teacher

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6 Messages

6年前

Intent can be established in many ways, including willful neglect to properly train employees as well as false and misleading statements made during a transaction. I believe it would be a defense if it was a accidental mistake made by an employee, however AT&T's lack of attention to this issue and chosing not to rectify the situation will show that they approve of the actions of their employees. This is no different than the current Wells Fargo scandal. The employees told customers one thing but actually did alot of other things that were not conveyed to the customer. I was told I was getting a BOGO promtion and all the details involved. The employee however decided to sign me up on a different plan without conveying to me that it was not the BOGO. I don't see Wells Fargo denying wrong doing as AT&T is. 

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