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Tutor

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10 Messages

Saturday, January 19th, 2019 3:58 AM

AT&T consistently lies about prorating your final bill

If you landed here, I’m sorry this happened to you too. But there will be consequences. I now have several consented recordings for evidence, and will post on YouTube with a link here soon.

 

if you end your agreement within a billing cycle YOUR FINAL BILL IS NOT PRORATED DESPITE WHAT WHEY SAY ON THE PHONE. 

In other words, they will lie to you to get your business by promising to prorate your final bill if you switch mid-cycle. 

 

Some people here on this forum - some of the people with “badges”, God bless them 😉 - will refer to your “original contract’, which was probably an irreproducible piece of paper you signed 10 years ago. They’re wrong though because if this is contradicting what was told on the phone to you, the “oral contract” takes precedence legally. Especially if you can prove it. Here’s another funny thing, FCC is now specifically targeting mobile carriers for dishonest sales practices and “slamming”: “Slamming refers to dishonest tactics designed to trick unwary customers into switching to a different service provider.” https://www.google.com/amp/s/www.digitaltrends.com/mobile/fcc-rules-ban-deceptive-practices/amp/

 

As someone working in IT & AI, it seems AT&T is currently implementing these deceptive practices because it was too inconvenient for their stock values to plunge right before they were launching their big 5G plans (hmm, what to do, right?) So here’s the At&T lightbulb moment: «Lets let our customers pay for it!»

 

This is not to mention that they’re finding all sorts of additional revenue sources in selling your browsing data (google it) and throttling your services (google that too). To AT&T, 5G investments are more important than corporate honesty.

 

Americans, you are so much more worth than AT&Ts repeated instances of deception. Next time you vote in elections, please consider the unprecedented power of these behemoths. Do you really want to be a sheep for them? Or do you want to break up, at least CONTROL, their monopoly? (And no it’s not better here than in other countries, far worse actually!) 

ACE - Expert

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14K Messages

3 years ago

@eugene_loner Has your next bill actually been generated? Usually it takes a couple of days before they're available. 

If you aren't credited to reflect a partial month of service, the BBB complaint will get you to someone who can actually get that corrected.

Tutor

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29 Messages

3 years ago

@MicCheck   Thank you!   No, my next bill was never generated.

You write: 

>Usually it takes a couple of days before they're available. 

I cancelled on 01/27/21 and returned the equipment on 01/28/21. There is overdue bill, issued on 01/20/21 for services from 01/20 /21 till 02/20/21.  So they  bill in advance. I was calling multiple times and was promised that the final amount will be prorated reducing the amount I owe. They said it would be done by 02/20/21 when the next billing cycle starts. It did not happen. Yesterday I called again and now they tell me to wait another month for the prorated amount. They always lie, that is why I cancelled the service. I cancelled the services  when my bill went up $50 (they promised it would no go up for a year) .  I suspect they simply want to wait long enough and then pass it to collections or something to scam me out about of $110. The non-prorated bill is $150 and the prorated one would be about $40

Yes, I will file with BBB . AT&T? Never again, too much nerves and energy wasted, money overspent. 

FYI: I am a  DIRECTV customer for more than 10 years (starting before it was acquired by ATT&T) . I am also ATT wireless customer for more than 15 years.

Yes, BBB would be the answer. I think if everybody go BBB, they could change their ways. I hate lies: when somebody lies to you, it means they consider you more stupid than themselves. I am so busy with my job, would probably continue overpaying for their services.... but lies make me sick.

ACE - Expert

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14K Messages

3 years ago

Your 1/20/2021 bill doesn't change and should have been paid as normal. Any prorated credits would be on your final bill and any overpayment refunded later. 

The final bill will be generated and mailed to you. Since you didn't pay your last bill, it will reflect the previous balance less a prorated credit. 

Tutor

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29 Messages

3 years ago

@MicCheck   Thank you!

You write:

>The final bill will be generated and mailed to you. Since you didn't pay your last bill, it >will reflect the previous balance less a prorated credit. 

This would be OK, but do you think this will ever happen? I am watching my account via the Web Page. The balance does not change. They promised multiple times  it would change by 02/20/21... Now they say wait another month!   

The final question:  Do you think the "prorated" final bill will ever be generated? When?

ACE - Expert

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14K Messages

3 years ago

If your billing cycle ended Feb. 20, the bill will be generated in the next day or 2. Nothing will change until that happens.

Tutor

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29 Messages

3 years ago

Yes, must admit it was generated finally, not on Feb 20 as expected but on Feb 26

Thank you

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