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AT&T chat help never seems to work

has anyone ever seen the chat option work? I’ve tried for one month now with three different devices, several different WiFis, three different browsers and it has never worked for me. it just constantly appears as loading

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Accepted Solution

Official Solution

ATTHelp

Community Support

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215.4K Messages

1 year ago

We're here to help you with AT&T Chat, Charlee5433!

We're sorry you're having a hard time with AT&T Chat. Let's start with clearing the browser's history. Most browsers accept cookies by default. You can go to your browser's support site to verify. You’ll usually find the option to manage cookies under the Preferences or Internet options menus. While cookies help make your internet surfing experience a little better and quicker, sometimes they can bog things down. You can refresh your browser by clearing the browsing data, which includes your cookies, cache, and history.

Clear cookies in mobile browsers

If you have an Apple iOS device running Safari^®:

Go to Settings.
Find and tap Safari.
Tap Clear History and Website Data. You’ll see a pop-up that lets you confirm your selection.
Select Clear. The Clear History and Website Data button will turn gray.

If you have an iOS device running Chrome™:

Open your browser.
Tap the 3-dot menu at the bottom of the screen.
Select Settings, then Privacy.
Tap Clear Browsing Data.
Choose Browsing History, Cookies and Site Data, or Cached Images and Files.
Select Clear Browsing Data. You’ll see a pop-up that lets you confirm your selection.

If you have an Android^® device running Chrome™:

Open your browser.
Tap the 3-dot menu.
Select History, then Clear browsing data.
Choose a deletion time range or the specific items you want to delete.
Select Clear data, then Clear.

If you have an Android device running Firefox^®:

Open your browser.
Tap the 3-dot menu.
Select History, then Clear Browsing History.
Select OK.

Clear cookies on desktop browsers

If you have a PC running Chrome, Firefox, Internet Explorer^®, or Edge^®:

Open your browser.
Press Ctrl+Shift+Delete.
Select the items you want to clear.
Select the Delete, OK, Clear, or Clear data button, depending on your browser type.
Close and reopen your browser.

If you have a Mac running Chrome or Firefox:

Open your browser.
Press Command+Shift+Delete.
Select the items you want to clear.
Select the Delete or Clear button, depending on your browser type.
Close and reopen your browser.

If you have a Mac running Safari:

Open your browser.
Select Safari in the top left corner next to the Apple icon.
Select Preferences, then Privacy, then Manage Website Data.
Select the items you want to clear.
Select the Remove or Remove All button, depending on your choices.
Close and reopen your browser.

If you still need furtherassistance please reach back out!

Thank you for visiting AT&T Community Forums!

Carlton, AT&T Community Specialist

0

Cjmishk

New Member

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1 Message

9 months ago

My phone has a puk pin on it an it is locked d out an I don't now my count user or password

0

J_ll

New Member

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2 Messages

4 months ago

My email address is wrong. It’s [email scrubbed]

(edited)

0

Charlee5433

AT&T chat help never seems to work

ATTHelp

Clear cookies in mobile browsers

Clear cookies on desktop browsers

Cjmishk

J_ll

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