ATT Business Executive Made Mistakes on My Plan After FCC Complaint about Being Mislead on My Upgrades

This is a customer populated forum not not AT&T. No one is going to contact you 

Also have never seen a 100gb hotspot 

I posted it here and linked ATT to it from facebook so they could read it. There is one, it's business only: https://www.business.att.com/products/unlimited-mobile-rate-plan.html

Credits on promotions take 3 months.  Always do the math yourself, and ask questions.  Pretty apparent the person who sold you on the $40 increase failed math.  2 watches is a $10 plus tax increase for service, plus installment on at least one, if not both watches.  Possible activation fees of $30.  Then upgrades on phones too?

   Why wouldn't the bill go up?

Did you read the detailed billing for accuracy? 

I assure you, I asked multiple times about the bill only going up $40 and was assured it would be only $40. I called him when it wasn't correct, he fixed something that bill, called the next bill and he is no longer working at att. (wonder why).

He showed me contracts with numbers on them and that's exactly what he said "These numbers are only now, not after your credits come in after a few billing cycles." 

"Did I read the detailed billing for accuracy" I read the forms put in front of me and then took the information provided to me by the agent with a level of trust that what he said would come to fruition since I was in a corporate location, which I specifically went to because I know to avoid agent locations.

There's nothing you're going to say that makes this right in the side of what the AT&T sales rep who sold the phones to me said, and how the corporate officer incorrectly changed my plans deleting hotspot on the phone I told him I needed it the most.

I was in the cell phone business from comcast metrophone when I used to program startacs with 13 zeros, all the way though the AT&T merger/buyout fiasco with those GAIT phones for both networks up until selling iPhones and being top 10 in sales sitting in private boxes with phil stoops at phillies and sixers games.

What I was told in the AT&T store was a complete and utter lie. 

He showed me contracts with numbers on them and that's exactly what he said "These numbers are only now, not after your credits come in after a few billing cycles."

Okay, yes, credits on promotions take 3 months, sometimes 4, to the date of purchase.  With missing credits once they start.   What date did you purchase?   

What were the requirements for the promotion you took part in? Was it a trade-in promotion? A buy one get one promotion?   

    I know there was a buy one get one for smart watches.   What about phones?

I went into the store to upgrade 2 of my phone to iPhone 12 Pro Max and that was it. After sitting down and talking to the rep he told me since I have 4 iphone 8's that are trade in eligible, I should trade them all in because the deals where so good that I would only go up $5 per month per phone after all the BOGO's and extra credits they're giving away to business customers. He then asked about apple watches because they had a BOGO on those as well where the first watch is full price, the second one free as long as I go with a $10 a month plan on both watches. That's where the $40 came into play (plus tax but we all know taxes are on top of anything which doesn't need to be said).

He said I'd get the $700 trade in credit per line, plus for some reason business customers were getting waived activation fee's plus an additional $150 off for any upgrades. 

He sounded shocked at what his system was kicking out (which I couldn't see of course) about the discounts. I asked him multiple times "This all sounds too good to be true, are you 100% sure you know what you're looking at before I go through with this" He assured me he's been in the business a long time, we even had the same managers but at different times and we knew some of the same people since I was in the ATT sphere so long and so was he.

I said "OK, hope you're right because I don't want to go through fighting over bills" as I knew what that meant if he was wrong (hours on the phone).

I did the deal, got my first bill, it was high, he fixed it. Got my second bill, it was high, called and he was fired. Got my 3rd bill it was $40 more than he said, called and complained, they gave me a one bill credit of $400. (Which IMO is no good as that covers roughly 10 months of our original deal with the rep and I'd be on the hook for thousands after that once those credits run out)

They offered to take my watches back, but not my phones, so any way I cut it, I was screwed out of money because the rep lied to me, or didn't know how to do his job. 

Thanks for relevant details. 

So far, I'm not convinced everything isn't running as it should, except the credits didn't cover as much as the math calculated.  Your first two bills after the upgraded phones and adding the watches should have been higher. Credits take 3 months, it's SOP. 

    So in the end the difference is $40 more than he estimated?  

     You're getting credits on the phones and one watch - yes? 

    And what is the $40 difference?  It's not your plan, because that was the same till you changed it to make the plan cheaper.  

 *   Are the phone credits falling short of what you expected?   The credit is a fixed amount, ($700, $800 or $1000 credits only) if you chose a storage option, or the pro max version, which is more expensive than the Baseline iPhone, you pay the difference.  

 *    Are you being charged for 'next up' which is a $5 fee on each line, that would add up to $20 over your expected charges?   If you upgrade every 2 years or sooner, it would have to be added as the new installment terms are 30 - 36 months unless you pay for the early upgrade privileges.  (thank T-Mobile for that one) 

If one or both of the * items are the $40 difference, your salesman may have messed up in math or reading, but it seems you got the credits as you should.