For the mom who gives us everything - Mother's Day gifts that connects us.
Need help understanding your bill?
N

New Member

 • 

1 Message

Sunday, December 20th, 2020 5:29 PM

Closed

AT&T, attempting to screw me, is now facing a fraudulant practices lawsuit. Anyone care to join.

The AT&T "Integrated Solutions Consultant" (full name known but being withheld here on advice of counsel) showed up at my house on Tuesday 12/16/2020 (during a time period in which an actual SERVICE REP was to arrive).  The fantastically beautiful photos of both this rep's vehicle tag number and the service van's vehicle tag number (it showed up about 2 hours later) entering and leaving will serve well in court, I've come to find out.  I've already passed these photos and audio along to the relevant authorities.  We live in a gated community with highly enforced  policies including solititation / false representation of purpose on site guidelines.  You get THESE HOA wolves on your trail and they'll ban you and your company from ever stepping foot in our neighborhood again.
 
While we "waited" for the service rep we struck up a conversation and he eventually went into a typical song-n-dance about how AT&T could beat my Verizon rates/fees PLUS he could "give" me two new and free iPhone 12's AND $400 dollars in VISA gift cards.   

The rate he quoted me and the bill that showed up in my Gmail account as a video were from two different worlds.

How am I so sure of what he "promised"?
Because my home has wall-to-wall audio-video survellience that is recorded!  And yes...before you ask...there is this bright orange decal next to the front door doorbell that clearly warns visitors and invited guests alike of our home's survellience.  He came in the front door.  He left via the front door.

Per counsel guideance, I have contacted the sales rep in a manner traceable and trackable.  I have given him precise instructions regarding an acceptable resolution without getting the county and state authorities involved (none of which involves him calling me unsolicited).  What does he do?  He calls me....as I am driving...with three other witnesses in the van....one of whom is my lawyer!!!   All person(s) in the van signed sworn affidavits re: the phone contact and conversation within one hour.


As of this writing, AT&T has 23 hours to rectify the situation in full including several documents I have demanded that will ensure my rate, term of service, rewards (2 FREE iPhone 12s, $400 in VISA gift cards, etc.) for activating service with ATT, etc.) as promised by their "consultant" are followed through on including but not limited to assurances that relate to me cancelling at any time in the next calendar year.

If anyone has had similar experiences within the Atlanta, GA or surrounding areas, please feel free to leave me a message here or email me at [email scrubbed]

I have a blog with over 11,000 subscribers.  I mentioned this experience yesterday on my blog and I was amazed at how quickly the number of people who have had similar experiences with AT&T "consultants " grew.  Some couldn't swear to it but even think this may be the same consultant that tried this sketchy, fraudulant behavior with them.

Good luck if you're an AT&T customer!   You're going to need it! 

ACE - Expert

 • 

14.2K Messages

3 years ago

1. This is not a place to discuss legal matters. 

2. I’m sure no attorney would approve of you publicly posting about the ordeal. 

ACE - Professor

 • 

2.6K Messages

3 years ago

@Constructive  Must be Sunday.....Funday lol

(edited)

Former Employee

 • 

32.9K Messages

3 years ago

@Jeffster absolutely any attorney that takes a case without reading the terms of service that the customer signed and agreed to isn’t worth his weight in sand 

New Member

 • 

1 Message

3 years ago

3. You cannot file a (Edited per community guidelines) suit against AT&T

4. You usually can’t bring your lawyer to small claims court

5. A lawyer costs more than any phone or plan

6. You cannot make a claim against AT&T for legal fees

(edited)

ACE - Sage

 • 

117.1K Messages

3 years ago

Integrated solution Consultants are not AT&T employees. AT&T does not have door-to-door sales people. Since this was a gated community why the heck did you let the person in?

ACE - Sage

 • 

117.1K Messages

3 years ago

BTW, what your email is probably be customer service summary which is a colorful piece of paper which specifically says on the top that it is not a bill.   

ACE - Sage

 • 

117.1K Messages

3 years ago

Deals on phones  And cards for switching take 3 months.  Auto pay credits usually second bill.   The CCS is not a bill, and doesn't include any discounts which substantially reduce service and equipment cost.

ACE - Expert

 • 

27.7K Messages

3 years ago

From the Community TERMS OF SERVICE:

The Community Forum is not a venue for discussion of legal matters. Therefore, no such discussions are permitted. We reserve the right to delete inappropriate material.

New Member

 • 

12 Messages

2 years ago

Could you tell me why the customer service representatives ask for a tracking number for sent equipment that AT&T prints themselves and UPS says they get constant calls regarding information but it’s a known fact AT&T pre paid labels don’t have tracking information. I work from home as a call agent and never in my life would I be able to live with myself just waking up each day lying to people. God is real and has a sense of humor he named karma and knowingly  lying to someone not realizing what that person is going through is something that will come back to you. Have some morals and treat ppl the way you want to be treated. I’ve never witnessed worse customer service in my life .

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.