Need help understanding your bill?
justinla13335's profile

Tutor

 • 

3 Messages

Tuesday, May 16th, 2017 3:00 AM

AT&T 2017 Switch Promotion.

I switched to AT&T from Verizon March 10th and utilized the switcher program where i was supposedly to receive a rebate up to 370ish $$$

immediately filed the claim which was immediately rejected as they stated the ETF on the verizon bill did not show up, i called and spoke to a rep who immediately stated he saw the ETF specifically for the line that was cancelled and would approve the rebate..fast forward to today 5/15/17 just received an email that i had an invalid claim submission..

I will  be filing a claim with the FTC now I was just curious if anyone else was being screwed over by at&t and their switcher program lies? 

 

ACE - Sage

 • 

104K Messages

6 years ago

It's ATT poor choice of subcontractor they hired to process the final bill credits.  

Might as well file the complaint.  

 

Contributor

 • 

1 Message

6 years ago

Same here. Spent hours on the phone getting a run around.

 I think the Federal Trade Commission and the Public Service Commisssion needs to know of the misinformation/ scam they are pulling.

Will be submitting complaints to both .

 

ACE - Sage

 • 

104K Messages

6 years ago

If your phone was traded in and received by ATT, bill submitted and received, you have no choice.

If any part of the required steps were not done, no complaint will help you.

 

Tutor

 • 

6 Messages

5 years ago

Justinla 13335
They keep saying it had to say eft, erlir termination fee, but their switch descriotion also says device plan pay off, but they keep saying it has to say eft.
Did uou have any luck, i have til 9/1/2017 to resubmit.

Tutor

 • 

6 Messages

5 years ago

yes, im dealing with that same issue presently. What did you do?

Contributor

 • 

3 Messages

5 years ago

I am currently having this problem. 

MicCheck

ACE - Expert

 • 

12.7K Messages

5 years ago

@MORENRA, the switcher promo ended March 31. Did you switch before that?

Contributor

 • 

3 Messages

5 years ago

No I switched my service in May via a ATT rep that came to my home when my Direct TV was installed.  

MicCheck

ACE - Expert

 • 

12.7K Messages

5 years ago

There was no switcher promo then. 

 

What were you promised and what did you buy?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.