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J

New Member

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1 Message

Thu, May 7, 2020 4:38 PM

Are AT&T employees required to wear face mask while servicing customers?

Yesterday I went to AT&T Store No. PP58 in Chicago, Il on 52 and Lake Park. Cashier Joseph O waited on me but did not have a face on. I had on a face mask and gloves. I asked if AT&T had a face mask policy or rule for employees working with the public. He said no. I said, they don't require you to wear a face mask while talking to customers? He said no and of course did not bother to put one on. I am writing to find out if this is true and if so why, when so many people, even hospital staff, are dying from this coronavirus. We all have to work together to remove this sickness so we can all get back to our normal lives. If what Joseph O said is not true he should be told by AT&T to start wearing one. So my question is, Are employees working with the public required to wear face masks?

Responses

New Member

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4 Messages

4 months ago

am leaving this comment on here hoping that this company will stop worrying about revenue and start thinking of the health of their employees. My immediate family member works for att business. There has been someone within that office building that has been reportedly testing positive for coronavirus. Now that is not my issue. My issue is that my relative has been working for that company for just over 30 years doing business customer service, and with other offices They allow them to work from home as I have another relative who works for the company as well. How selfish is it to have them work from the office and possibly spread this disease further so they can save a little bit of money. Meanwhile We are I. One of the hotspots for the virus (south Florida). They are working out of cubicles in a office room. I have 13 lines for my small business with att and now will be switching companies now that I see how they treat their own. Risking lives of their employees because they are too cheap to have them work from home. I will be reporting this to the national news as well to show the greed of this big company. It would be a little different if there was not a positive case of this diagnosed right out of the building to which they work. I am beyond irate and will go through any and all measures to make sure that the att community is aware of this radical behavior.

Note: This comment was created from a merged conversation originally titled Coronavirus

New Member

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3 Messages

Sad

skeeterintexas

ACE - Expert

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14.9K Messages

3 months ago

What are the state or county mandates?

(edited)

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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12.4K Messages

3 months ago

at&t does not require gloves or masks except if mandated by city,county or state. if you were that concerened then why put yourself at risk ? maybe the clerk didnt have a mask, maybe they are in short supply ive yet to aquire a mask because i refuse to purchase a mask for 60 dollars online that i could have bought for a mere 1.29 before the shortage

(edited)

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert

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14.9K Messages

@Jame4314 I found this whilst Googling the issue:

Illinoisans will be required to wear a face mask in public when social distancing isn't an option.

https://abc7chicago.com/health/what-does-illinois-new-face-mask-order-mean/6132820/

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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12.4K Messages

@skeeterintexas that sounds about right and i dont see any reason 6 feet cant be obtained in an at&t store

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert

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14.9K Messages

I guess a customer and the employee could do a 'dance' by taking turns at the counter for products or paperwork.

Admittedly, both wearing face masks would be much simpler.

(edited)

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

Face mask wearing is based on state and county regulations. If there is no regulation for the state or county then it is optional. If state or county mandates it then yes they have to wear one.
lizdance40

ACE - Sage

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76.9K Messages

3 months ago

Even in states or counties where wearing a mask is required and penalty for not wearing a mask can be fined, there is always exceptions for those with medical conditions like asthma. Currently there is no way to tell who does and who does not qualify for a medical exemption or how any particular state or city is going to in force and unenforceable edict. Personally I want to make people comfortable so I wear a mask.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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12.4K Messages

ive been quarantined for going on 3 months (at&t jumped on board with work from home well before it went to this level) i dont waer a mask but when i do go out o do curbside pickup and the put it in the back of my truck so no interaction. but this post got me thinking since i do sandblasting as a hobby and side work it reminded me that i had some masks for that and i foung the motherload a case of N95 masks (25 total) in my garage i purchased middle of last year, price tag ? 18 bucks

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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76.9K Messages

Even states that do require masks, can't dictate what kind. What is available in my area is primarily homemade two or three thickeness, cotton masks. Very few have medical grade, and no one has n95 unless they are medical workers. I live less than a mile from the Massachusetts border, and we frequently go up there to go to Big Y or to get gas oh, and Massachusetts now has a $300 fine for not wearing a mask. Many in law enforcement say they will not enforce.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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14.9K Messages

Here Dallas County, they use the term "face covering".

(edited)

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

I think its mandatory now to wear a face mask whenever you're facing people anywhere outside your house. I mean each company has its own rules for its workers, but as for clients I'd say it is more than needed to wear face masks in order to not spread the virus on amongst the workers. As for me, when all of this started I instantly ordered myself a whole pack of KN95 masks and whenever I go outside I have 2 of them with me, just in case.

(edited)

ACE - Expert

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14.9K Messages

Each state determines their requirements on face coverings.  Texas just put one in effect.  Before that, Dallas County had a face covering rule but other counties did not.

 

That being said, AT&T would have to follow whatever the area (city/county/state) requirement is.   

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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76.9K Messages

@TimPaige

   What's the full mandate?    Almost every state requires face coverings in public if you cannot maintain social distance of 6 feet. There are medical exemptions.  

Each business can choose whether or not they require masks in their establishment.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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