ANR Help!!

Good Afternoon @anothermarine!

Welcome to our Community Forums! Thank you for taking the time to reach out to us in regards to your ANR account. This can certainly be imperative to reactivate. I will be pleased to assist you.

Whenever you notice any unplanned account changes made, we highly recommend for you to communicate your FAR (Field Account Representative) or manager. Had your account recently been cancelled for non-pay, and/or have you brought the account to a current state? These may be the reasons your account was suspended/deactivated.

If you have any additional questions or concerns, please feel free to reach out!

Shenoah, AT&T Community Specialist

@ATTCares

Thanks for the response. My account has been on autopay since I got the ANR status and haven't missed a payment since. I work for Longview Texas BestBuy and we currently don't have an ATT rep. He actually just quit out of the blue so I have no one to talk to locally. I spoke to a few ATT stores but they have no idea what I'm talking about. The only change I've ever had to my account was upgrading from the Note 5 to a S8+ but other than that it's been the same for years. I called ATT Customer Service and they have no clue what I'm talking about either. So I'm at a loss and paying around $250 a month for two lines.

Hello @anothermarine,

Thank you for responding! If the normal AT&T representative  is unavailable, you would want to go through your manager for any assistance with your ANR account and its status. 

Let me know if you have any additional questions or concerns!

Shenoah, AT&T Community Specialist

@ATTCares 

I've already tried that, most of my upper management staff are fairly new and have enough information as myself. One of my managers did give me a link that requires a log in but I don't have one or at least one was never given to me and when asked she doesn't know either. I've tried asking my mobile department but to them their hands are tied without a rep. Our sister store, 1 hour away doesn't have a rep either and their managers are as much in dark as me. 

Hello again @anothermarine!

Thank you very much for reaching back out to us with this information!

In order to look into this situation for you further, I invite you to send us a private message to @ATTCares. Please include your full name and the phone number associated with this account.

Thank you in advance for this data, and have a great rest of your day!

Shenoah, AT&T Community Specialist