Also being held hostage by AT&T after being a loyal customer for 6+ years
I have used AT&T for over 6 years and always buy my iphones unlocked from apple or best buy. I have been moving around for work and have found that AT&T's network does not work well in the areas I am in. I often do not have LTE and my calls drop all the time. I bought a new iphone x and tried to switch to a new carrier. After porting my number and getting everything set up, I put the new SIM card in and find out that AT&T has locked my iphone. I call and speak to a rep that tells me they got approval from a manager to unlock my phone and it should be unlocked in 72hrs. Then I receive an email saying it's rejected! I try calling AT&T and receive no help at all. I had to port my number back to AT&T and they will not unlock my phone for 6 months! This is terrible because I do not get reception in most areas that I travel in the US and cannot use my phone. I can barely make calls.
Please unlock my phone! I do not owe AT&T any money but would be willing to pay to unlock my phone so I could function and do my job.