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M

New Member

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3 Messages

Fri, Jan 8, 2021 4:00 PM

Active cell phone on another account

Hi, I have the following issue:
I bought an iPhone from ebay, locked to AT&T only, and I fill in the unlock form, and they send me an email saying that it's active on someone else's account, and I ask the seller and they say it's a reseller only, please help! !

I try to talk to AT&T on live chat, and it says I need to log in and I don't have an AT&T account!

Accepted Solution

Official Solution

Constructive

Employee

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30K Messages

2 years ago

theres nothing you can do, recycle it or use it for music

sandblaster

ACE - Expert

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60.9K Messages

2 years ago

Unfortunately, there is nothing you can do to get it removed from someone else’s account except to start using it on your own ATT account.

Constructive

Employee

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30K Messages

2 years ago

you need to get a refund, only the original owner can remove it from their account so your ebay retailer cant even do anything to get it unlocked. you can wait and hope the original owner removes it, or use it with at&t or get a refund, at&t wont share the original owners information with you

New Member

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3 Messages

2 years ago

Hello, thank you, but I am not an AT&T user, I live in Chile and shipping to return it will be very expensive

New Member

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3 Messages

2 years ago

Thank you.

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