For the latest on our response to Coronavirus (COVID-19), click here.
Activating new phone with ATT
I’m taking part in the new ATT deal for customers switching carriers. I have T-Mobile and just received the IPhone 11 that came with the deal. Because I am still with T-Mobile and had never been with ATT, i have to register for an account which required me to contact customer service for them to do it and port my number over from T-Mobile. But while doing it, I reached a point where I had to answer questions for a verification; I think it is a credit verification. I knew the first two but then the last one dealt with something about my student loans and I think I got that wrong because I was then told that I failed verification, my account is locked and have to wait for 10 days. Is this suppose to happen? I didn’t think switching carriers should be this complicated at least since I can’t register for it on my own. I thought it would be a smooth transition, is there a way to resolve this? Because I can’t wait 10 days. I just need my device activated.