Community Support
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2.7K Messages
Activate your New Phone – Steps from AT&T
If you purchased your phone online, you may need to activate your new phone and SIM card before use. Below we have helpful tips to make this an easy process.
Once you are done activating your device, you can log in to your myAT&T account where you can check information like billing, features, upgrade options, and much more!
Activating your device
- Insert the SIM card - You can also find this information in your user manual.
- Go to att.com/activations.
- Select Activate your device for AT&T wireless device.
- Enter the required information.
- Select Continue.
- Follow the prompts to complete your activation.
Heads Up: If you are trading in your device, you can normally move your SIM to your new device. (the SIM card must be the same size).
New to AT&T? Make sure to sign into your account
- Go to the Create a User ID site
- Follow the prompts
Once you create a User ID, don’t forget to sign up for autopay.
Device Extras
- Transfer your information from your old device to your new one
- Learn how to use your device and features
- Protect your device from drops and scratches
- Protect your investment with AT&T Device Protection
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
3 years ago
If you just received your new device, don't forget to set it up! You will find information on how to do this above!
ChrisZ, AT&T Community Specialist
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byerlyiii418840
New Member
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1 Message
2 years ago
The phone ATT sent will not work (they send prepaid sim and it is not a prepaid acct) and now neither phone works!
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ATTHelp
Community Support
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207.6K Messages
2 years ago
Hello @byerlyiii418840 ! Allow for us to provide some helpful suggestions to get your mobile device functioning correctly!
Before we continue, we would need a little more information from you to be of further assistance:
We kindly await your response!
Ty, AT&T Community Specialist
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