Skip to main content
AT&T Community Forums
Announcements
Learn how to Get the iPhone 12 Now!
ATTHelpForums

Community Support

 • 

2.5K Messages

Wed, Aug 28, 2019 6:08 PM

Activate your new phone – Steps from AT&T

New Phone.jpg

If your device was shipped to you, you may need to activate your phone and the SIM card. This is a must especially if you are a new customer! This is a must especially if you are a new customer! Once you are done activating your device, you can log in to your myAT&t account where you can check information like billing, features, upgrade options, and much more!

 

Activating your device

  1. Insert the SIM card – find instructions for your device via our support tool.
  2. Go to com/activations.
  3. Select Activate your device for AT&T wireless device.
  4. Enter the required information.
  5. Select Continue.
  6. Follow the prompts to complete your activation.

Heads Up: If you are trading in your device, you can normally move your SIM to your new device. I have personally done it and it is painless. (the SIMs must be the same size)

 

New to AT&T? Make sure to sign into your account

  1. Go to the Create a User ID site
  2. Follow the prompts

Once you create a User ID, don’t forget to sign up for autopay.

Device Extras

ChrisZ, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Accepted Solution

Official Solution

Community Support

 • 

2.5K Messages

a year ago

If you just received your new device, don't forget to set it up! You will find information on how to do this above!

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question