Get the new iPhone 15, iPhone 15 Plus, iPhone 15 Pro & iPhone 15 Pro Max from AT&T Now!
Need help understanding your bill?
D

New Member

 • 

5 Messages

Monday, November 30th, 2020 2:29 AM

Activate SIM card from overseas

I lost my US-based phone number a couple of months ago due to 60 days of no use. I’m trying to purchase a new Prepaid plan and activate the SIM card on my phone (iPhone X), but I’m currently overseas in South Korea.

The customer service representative I spoke to said that I wouldn’t be able to activate my SIM card while in Korea because I wouldn’t be able to get text messages, but some of the plans and posts on the forum state otherwise.

If I were to get my SIM card shipped to Korea, would I be able to activate my SIM card while I am in Korea and start a new Prepaid plan with a new phone number?

Former Employee

 • 

32.9K Messages

3 years ago

Not until in the us 

ACE - Expert

 • 

64.6K Messages

3 years ago

Actually, you should be able to activate the SIM card. Since you can activate online at att.com/activate, if you can get to that web page, you should be able to activate the SIM card and get a number assigned. However, you won’t be able to purchase a plan and even if you could, It won’t do any good. You won’t get service because prepaid doesn’t roam in South Korea.

New Member

 • 

5 Messages

3 years ago

@sandblaster

That’s fine, I’m not looking to actually utilize the plan until I re-enter the US; I just need a valid US-based phone number to authenticate purchases and what not from time to time.

The customer service representative I spoke to said that even if I get my SIM card shipped to Korea and I attempt to activate it online via att.com/activate, I wouldn’t be able to complete the process because they would require the default 4-digit PIN sent to me via SMS. So, there’s no international roaming available for Korea, I thought that I wouldn’t be able to activate the SIM card while overseas.

Is this actually the case? I’m getting a lot of conflicting information online.

Former Employee

 • 

32.9K Messages

3 years ago

if anybody would know it would be @sandblaster 

ACE - Expert

 • 

64.6K Messages

3 years ago

What they mean by complete the process is logging into your account and purchasing a plan. That you won’t be able to do until you are in the US but you can activate the SIM card and get a number. You have 30 days to purchase a plan after activating the SIM card.

New Member

 • 

5 Messages

3 years ago

The customer service representative said as long as I'm able to purchase a Prepaid plan with a VPN, it's fine, but I wasn't sure if they meant an official AT&T VPN or just any random VPN that allows me to log in and purchase a Prepaid plan since that seems kind of sketchy.

ACE - Sage

 • 

110.8K Messages

3 years ago

From my memory of activating and paying for prepaid, text messages are sent for assigning a login code.  I can't see how you can start service and pay for a plan, receive a login code, with no text service.  

ACE - Expert

 • 

64.6K Messages

3 years ago

Account access is blocked from most locations abroad. Using a VPN to a US based network is a possible workaround. It does not matter who provides the VPN. However, if you need to receive a text to log into your account, a VPN won’t matter.

New Member

 • 

5 Messages

3 years ago

Would having someone else set up the SIM card on their device be a possible workaround, or are there issues with how the SIM card is first registered? I can use a VPN to purchase a plan and sign up for an account, but since the only obstacle is the lack of text service out here, I was thinking someone could activate the new SIM card on their device and send it to me. Barring that, I also considered sending my phone to family in the US, have them complete the process there, and ship my phone back here.

Former Employee

 • 

32.9K Messages

3 years ago

thats possible but seems like a lot of work for something you cant use until your back in the states

Not finding what you're looking for?