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LostInMarbles's profile



1 Message

Thursday, December 21st, 2017 2:42 AM

Action required on order

I ordered an ipad and att took the money out of my account but then tell me action is required for my order but I can't call the number they gave me because I am in Mexico. I talked to 3 different people but none of them could tell me what was going on or if they could help me. I need somebody to help me if they can.

Community Support


225.1K Messages

6 years ago

Hello @LostInMarbles,

It is my understanding you are having an issue with an iPad order.  We definitely want to get this resolved for you.  I will be happy to offer my assistance.

Please send a private message to @ATTCares.  In this message be sure to include the following;

Full name:

Account number:

Order number:

I will also advise you to check your email, as there might be an email sent to you which will explain the problem.

Thank you for being part of the Community Forums, and have a wonderful week!

Anthony, AT&T Community Specialist

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