C

New Member

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4 Messages

Sat, Aug 15, 2020 6:55 AM

Account Services

Can an At&t specialist reach out to me for help and support. I need a specialist who truly appreciates their costumers and is willing to do everything in their power to help a costumer.

davemize

ACE - Professor

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3.6K Messages

1 y ago

This isn't AT&T support; we're users like you. Occasionally, ATTHelp will respond to a message, but generally you need to call or chat for support.

sandblaster

ACE - Expert

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55.4K Messages

1 y ago

Unless you get a response from ATTHelp on this thread, no one from ATT will contact you from your post here.

New Member

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4 Messages

1 y ago

I know everyone on here is an Att client. I also know that sometimes Att representatives do come on here. I do appreciate all the feedback though. 

Former Employee

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1.6K Messages

1 y ago

No employees on here have access to your account. So if you have a question post it and maybe we can answer it for you.

 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______

 

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

 

New Member

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4 Messages

1 y ago

Again, I understand what goes on here. Can't a person just hope that maybe a representative does get on here and acknowledges my post and maybe says, "Hey client84, send me a personal dm or call this number"... Again thanks for the advice. To make it clear I understood from the beginning that this was a forum for costumers. I'm just hoping here. Can we just leave it at that? What if someone does reach out? Then what? 

sandblaster

ACE - Expert

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55.4K Messages

1 y ago

"Hey client84, send me a personal dm or call this number"

That won’t happen because there is no personal message capability on the forum and no rep would ever post a phone number other than the published 800 number. You can hope all you want, we’re just being real. 

New Member

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4 Messages

1 y ago

Ummm.... I did say I get the message already didn't I? Go be real somewhere else now. 😊 

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