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Kalob's profile

New Member


1 Message

Monday, December 12th, 2022 2:02 AM

Account Login

I’m a new customer and I chose to get a new number. I haven’t received my account number and I don’t my new number yet. How can I login to my AT&T app with out either of those? I’m just trying to track my phone to see when it will be delivered, but I can login.

Accepted Solution

Official Solution

Community Support


232.9K Messages

2 years ago

Hello @Kalob, we understand the importance of staying updated on your order. We're happy to help with information to keep you updated. 


Thank you, @formerlyknownas for the information provided. That is correct, you can track your order with our Order Tracker by entering in your order number and zip code. 


Don’t know your order number? Check the confirmation email we sent you. You can also check the status of your order by using our automated system: Call 877.782.8870 and follow the prompts.

  • You’ll get a confirmation email when your order ships. 
  • Pre-ordered devices ship on a first-come, first-serve basis.
  • Back-ordered devices ship when they're available.

Once you recieve your order, you can visit our Device Activation page and complete your account and device set up. Let us know if you have any questions, and we'll be happy to assist with additional support. Thank you for contacting AT&T Community Forums.


Alasani, AT&T Community Specialist 

ACE - Sage


118.3K Messages

2 years ago

 if you are not yet an AT&T customer why would you have a phone number or an account number? The only thing you would have is an order number which you can check online


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